✅ We recommend the following:

• First identify long-running tasks that have an unusual long “Time in State” or “Started Time”. 
• Look out for other user-reported or Service-specific irregularities, e.g. hanging Flows in the Nimbus Power Automate Connector which could point to the Service receiving and manipulating the task, or which Modality being used.
• Note that a long running task may actually be correct, e.g. a scheduled Outbound Call can sit in the system for a long while.
• If technical issues occur, please get in touch with Luware support so the underlying issue can be addressed and analyzed on your Tenant.

A task can be deleted in Nimbus, but not on MS Teams side while ongoing and working. This is done to not affect potential live customer interactions.  In this case a task can reach or exit the queue – and be readded to Nimbus (as it is distributed), but now with less information (like missing CustomerID). The deletion of such a “lingering” task can take a while and may require several attempts.

✅ Removed tasks may reappear. Try deleting the follow-up task again. If task-related issues reoccur, please get in touch with Luware support so the underlying issue can be addressed and analyzed on your Tenant.