This page describes how the NimbusOne main user Interface is structured. You will get a general overview over all functionality. Detail handling and interactions will be explained on follow-up pages.
General Overview
NimbusOne structures the overview into the following areas:
| User Menu (top left) |
The User Menu across at the top left of the NimbusOne client and stays visible at all times. It contains:
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| Main Menu (left) |
Switches between various pages (views) in NimbusOne. Grants access to the following views:
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| Notifications (bottom left) |
Message Center to inform about:
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| Conversation Tabs (top) |
List all currently ongoing sessions (interactions with customers). From here you can:
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| Active Session (middle) |
✅Only visible when you are currently handling a session, either directly handed to you or distributed via the → Queue. The active session window consists of: Consists of:
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| Sidebar (right) |
The sidebar contains expandable views that help you during an ongoing session. You can choose between:
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Session Details
This area is the central UI area of NimbusOne. Selecting a session from the queue (or directly distributed to you) opens the session details.
Call Flow
The Call Flow shows reveals the journey the Customer has taken throughout the entire session. Any important events, such as Transfers, Consultations, Parking, putting On-Hold - and of course - ending a conversation, are marked in the call flow.
💡An example flow will be described under Session Handling.
Context Information
Shows Conversation Context that was delivered alongside with this session. Context may consist of various Parameters that were either retrieved from the Customer via previous workflow interactions (e.g. a voice response) or automated via Power Automate Connector (e.g. by looking up customer information from lists, databases or external CRM systems).
🔎 Context varies by session and service called. The Extensions Service Settings steer which context gets shown to you. Caller Anonymization and Storage settings on the service may also be in place, leading to information shown to you as either “Not Available” or “Anonymized”.
Sidebar
The sidebar gives access to the queue, previous sessions, additional tools for the selected conversation.
Sessions
Queue
Each conversation appears as a session card. A card shows the caller’s display name, the session type, the service that was contacted, the current session state and how long it has been in that state, and the call controls available for that conversation.
Historical Sessions
🔎See NimbusOne Session History.
Contacts
🔎 See NimbusOne Contacts.