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Home Nimbus Usage of Nimbus Personal Dashboards

Personal Dashboards

 

Personal Dashboards are user-customizable walls available to every Contact Center via the Nimbus main menu. Compared to the default Nimbus Service-specific Dashboard - which are hard-configured for each MS Teams "Nimbus" tab - Personal Dashboards offer additional flexibility:

  • Fully user-customizable in their appearance, widget placement and filtering.
  • Cross-service data display, allowing to include KPIs and metrics from multiple (types of) services simultaneously in tabular or graph form.
  • Scalable based on needs, allowing each user to have as many individual Dashboards as needed, each with its own set of widgets, data and filters shown.

PRECONDITIONS

Contact Center feature. To access the Dashboard feature in the Portal main menu:

  • A Contact Center license needs to be applied within the User Administration. Once the license is assigned, a "Dashboards" menu entry in the Nimbus Frontend UI.
  • Please note that - while customizable - Dashboards show data based on signed-in User Roles. Refer to Dashboard Widgets to see which user role has access to which widgets and data.
 

INC Dashboard Widget Data Size Limitations

☝FILTER/QUERY SIZE LIMITATIONS

To keep the performance on Dashboards manageable, query limits of 200 users / 200 services each apply on filtering (e.g. when selecting very large Organization Units). This limit applies summed-up across all widgets on the same Dashboard.

💡A warning and counters will be shown when this limit is exceeded and data will not be queried.

💡(Existing) Dashboards that break this limit will not be adjusted retroactively, but also show the warning instead of the actual data query.

 

A selection of Dashboards created by multiple users

ABOUT DASHBOARD OWNERSHIP, DATA VISIBILITY AND PERMISSIONS

  • Once created, Dashboards are tied to their Nimbus user and cannot be reassigned. If the user is deleted, all related Dashboards are removed.
  • Dashboard service filter visibility is following Organization Units rules, meaning that Dashboard widgets show only services that the user is allowed to see (and select), same in other areas of the Nimbus UI.
    • OU based filters are set per-widget on each Dashboard. By default each widget with filters will show "No Data" until Services and Users are are added (Opt-in).
    • If an OU of a service is changed (moved) outside of the Dashboard owner's visibility - e.g. by an administrator - corresponding services and their data are automatically removed from (any existing) Dashboard filters.
    • If a Dashboard ends up with no service filters anymore, "No Data" is shown on all widgets until their filters are readjusted.
  • Non Personal Dashboards may be made available (published) by administrators and will be listed alongside any personal Dashboards you've created. Icons help identifying the type of Dashboard: For Personal Dashboards and for Non Personal Dashboards .

💡 Updates to Service KPI. filters and Organization Unit changes may not occur immediately, but upon next data refresh or Dashboard view reload in the Nimbus main menu.

 

Creating a Dashboard

A new Dashboard consists of a Dashboard card (high level overview of boards) and the widgets to display data in the dashboard itself. To configure both, follow the steps below:

Dashboard Properties

  1. Click "Create New" on the main Dashboards overview. 
  2. Fill in the details for your Dashboard:          
    1. Name - as your Dashboard will be identified in lists. 💡Mandatory, max. 40 characters
    2. Description - will be displayed below the name. 💡 Optional, max. 80 characters
    3. Color - will be used as background for the dashboard tile if you don't specifiy an image 💡 Mandatory
    4. Picture - a background used as thumbnail for your Dashboard card in the overview. 💡 Optional, max. size 1 MB. The image will be scaled to fit.

💡 Tip: You can review these settings on any existing Dashboard.

Dashboard Widgets / Edit Mode

✅ On any existing Dashboard you can reach the Properties (Previous Step) and Edit mode on the top right. → A grid for Widgets will be shown.
 

Widget Grid (size scales with resolution)

💡 A new Dashboard is shown without widgets and opened in "Edit mode" so you can add widgets right away.

Add Widget (in Dashboard Edit mode)

Widget availability per User Role

Please note that certain Dashboard Widgets are only available when you have the Nimbus Portal Role assigned on your user. 

Learn more…

Dashboard Widgets

INC Dashboard Widget Data Size Limitations

☝FILTER/QUERY SIZE LIMITATIONS

To keep the performance on Dashboards manageable, query limits of 200 users / 200 services each apply on filtering (e.g. when selecting very large Organization Units). This limit applies summed-up across all widgets on the same Dashboard.

💡A warning and counters will be shown when this limit is exceeded and data will not be queried.

💡(Existing) Dashboards that break this limit will not be adjusted retroactively, but also show the warning instead of the actual data query.

 

Contact Center Portal User Roles with access ►

 SUPERVISOR

TEAM / SERVICE OWNER

 CC USER
Widget Group Name Description User Service Owner Owner Limited Team Member / Agent
Service Widgets  





 		 Service KPI Tile Shows a single service KPI for the selected services.   ✅ ✅ ✅ ✅
Service KPI Tabular Shows Service KPI's per Service in a tabular view.   ✅ ✅ ✅ ✅
Service KPI Chart Shows a single historical service KPI value of today for the selected services with comparative trend and graphical look back.   ✅ ✅ ✅ ✅
Service KPI Comparison Chart Shows Service KPI's in a chart per Service for comparison.   ✅ ✅ ✅ ✅
Service KPI Graph Shows Service KPI's aggregated for one or more services over time.   ✅ ✅ ✅ ✅
Service Queue Tabular Shows the current tasks in queue for multiple services.   ✅ ✅ ✅ ✅
Live Service Tasks Tabular Shows the current live inbound tasks for multiple services.   ✅ ✅
 		 ✅ ✅
Service Outbound Tasks Tabular Shows the current Outboundoutbound tasks for multiple services.   ✅
🔧		 ✅
🔧
 		 ✅
 		 ✅
Service External Tasks Tabular Shows a heatmap with task resolution information with historical data ranging back up to 4 weeks.   ✅
🔧		 ✅
🔧		 ✅
 		 ✅
 
Service Heatmap Shows the a Heatfor multiple services.   ✅ ✅ ✅ ✅
Service Supervision Shows the current tasks for multiple services to supervise → See Dashboard Supervision   

✅
🔧🔎

▼

      
User Widgets User State Tabular Shows the current user states in a tabular view. ✅   ✅    
User State Chart Shows the current user states in a chart view. ✅   ✅    
User Supervisor Tabular Allows supervisors to administrate users. → See Dashboard Supervision

✅
🔧🔎

▼

        
User Tile Shows a count of users matching your filter criteria. ✅  

✅
 
  
Common Widgets Markdown Allows you to display formatted text and pictures on your dashboard through markdown syntax. ✅ ✅ ✅ ✅ ✅
Date & Time Shows the current Date and/or Time. ✅ ✅ ✅ ✅ ✅
Embedded Website Allows you to present external content/websites on your dashboard. ✅ ✅ ✅ ✅ ✅
Dashboard widgets and related user roles with access

About widget access

🔎Dashboard Access:

  • Contact Center User licenses are required to view any personal Dashboards or non-personal Dashboards in the Nimbus UI.
  • Additionally, a service-affiliated user role (e.g. member, owner) is required to see data in within widgets, following Organization Unit rules (→ see Data Access Rule below).

🔎Supervision / Agent Roles:

  • 🔧 Users with additional extended permissions (Supervisors , Service/Team Owners) can interact with certain widgets, e.g. to perform Dashboard Supervision or delete pending from the queue. ✅ This requires an additional “Supervisor” role, to be applied via User Administration > Roles tab.
  • ☝ Note that Supervisors which also act as Agents (assigned in Agent Service Settings) cannot engage in Supervision sessions while they have a call ongoing. 

🔎Data Access Rule: Dashboards and data shown inside widgets follow general User Permission and Organization Unit restrictions, meaning:

  • Data is shown according to the currently logged in user permissions, not any delegated permissions of the user that created the Dashboard. 
  • Filter (re)adjustments to widgets are allowed if the user has access, but only by following "reading along the path" Organization Unit rules of that user.

🤔 What does this mean? Dashboard user B may see and customize widgets which may have been originally added by different user A (e.g. an higher level Admin). However, the Service KPI, as well as User and Task information shown inside those widgets is always limited to the services the user B is a part of.

 
 
 
 

You can also add widgets at any later time via Edit Mode: 

  1. Click on "Add Widget" → A selection of available widgets is shown.
  2. Add any widget with the "+" button → The widget will appear on a free spot on the grid.
  3. Continue to add widgets, 
    1. 💡You can add multiples of the same widget as needed, e.g. with different filter settings.
    2. 💡A counter displays how many widgets of that type are currently on your Dashboard. 
  4. When done, press Close.
    ⮑ The Dashboard remains in "Edit mode"         
    ⮑ Your Widgets can now be moved, resized and configured in their Properties individually. 
     

Widget Move and Resize

  1. While in edit mode, each widget shows individual edit and deletion controls on its top-right corner.
  2. On any widget click on "Edit" → A sidebar with widget properties opens
  3. You can move and change size (down to a limit) by dragging your mouse cursor. 

Widget Properties

For each widget you can adjust widget properties such as:

  • Size - by changing the height, weight and size (scaling) of the widget.
  • Order - by changing column sorting and order of KPIs / entries shown.
  • Scope - by applying filters on widgets which determine which services / users / KPI should be shown.
  • Style - by applying thresholds that react to data changes with sound and color.

Show a list of all widget properties…

Dashboard Widget Properties

How to read this table

Properties, Filters and Settings listed below apply for all Dashboard widgets in both Personal Dashboards and Non Personal Dashboards. 

💡 As the widgets share concepts (e.g. filtering, thresholds), the table below is sorted alphabetically. Use CTRL+F to search for your widget or UI element.

 

INC Dashboard Widget Data Size Limitations

☝FILTER/QUERY SIZE LIMITATIONS

To keep the performance on Dashboards manageable, query limits of 200 users / 200 services each apply on filtering (e.g. when selecting very large Organization Units). This limit applies summed-up across all widgets on the same Dashboard.

💡A warning and counters will be shown when this limit is exceeded and data will not be queried.

💡(Existing) Dashboards that break this limit will not be adjusted retroactively, but also show the warning instead of the actual data query.

 
Property Related Dashboard widgets Description / Usage
Avatar
  • User State Tabular
 Picture of the user as defined in the Tenant's user directory. Also shows the → Presence State as a small colored dot.
Background Color
  • Service / User KPI tile widgets

A choice of background colors.

💡 The font color inverts automatically increase contrast on bright colors.
Colors (Value thresholds)
  • Heatmap widgets
  • Any “Tabular” widgets
  • Any “Tile” widgets

Colors can be applied:

  • ...for tabular widgets, color applied to the respective cell / KPI column upon reaching a threshold criteria match.
  • ...for tile widgets, color applied to the whole tile as base and changed upon reaching a threshold criteria match.

On Heatmaps the colors are fixed as follows:

  • <ChartColors.BittersweetRed> 0% - 2% tasks have been handled
  • <ChartColors.BittersweetRedFawnOrangeTransition> 2% - 33% tasks have been handled
  • <ChartColors.FawnOrange> 33% - 63% tasks have been handled
  • <ChartColors.FawnOrangeMountainMeadowTransition> 63% - 98% tasks have been handled
  • <ChartColors.MountainMeadow> 98% - 100% tasks have been handled

🔎 Also see → Thresholds.
Columns
  • Any "Tabular" widgets
  • Service Supervision widgets

Determines which columns get shown in a tabular widget.

💡 To reorder, drag and drop the entries       

During Edit Mode you can do the following:

  • Change the column width by dragging the handles between columns (shown on mouse-over)
  • Change the default column sorting order by clicking on the header.
Content
  • Markdown

Uses → Markdown language to show content of your choice. Supported features are:

☝ Other extended Markdown Syntax may work, but break the widget layout.
Controls
  • Service Supervision

 🔍This column relates exclusively to Supervision widgets.

✅ You require "Supervisor" User Roles to use the controls. Refer to Dashboard Supervision for details.
Data Source
  • All "user" widgets
  • All "service" widgets

☝ Attention: Your previous data source selection is removed when switching between options below. If you need to filter with different sources (e.g. specific users and Organization Units), create two separate widgets instead.

Select a type of data source with the following options:

  • Services - (for "Service" type widgets). Shows all services based on your roles and memberships. → Also see User Administration > Services tab.
  • Users - (for "User" type widgets). Shows all users based on your roles and which are part of your services. → Also see Service Administration > Users tab.

Organization Units - ✅ SUPERVISOR Role: You require a service / user supervisor role granted for the corresponding Organization Unit to see entries.  → Also see User Administration > Roles tab.

Service Type "Supervisor" Role applied
"Service" Type widget OU selection
 
Date and Time (widget)
  • Date and Time

Note: Properties below are unique to the "Current Date and Time" widget:

  • Allows to select a clock type: Digital or Analog design
  • Allows to show and set a time zone (UTC offset)
  • Allows to show current date and set a format
  • Allows to show current time as digits (e.g. in addition to analog format or if only a date should be shown) and set the time format.
  • Allows custom content, can be formatted with markdown. See → Content
Due Date
  • Service Outbound Tasks Tabular

Limit the list of Outbound Service Call / Call On Behalf tasks that only match the due date criteria.

🔍 Tasks are created and manipulated via Flow Actions of the Microsoft Power Automate Connector.
Filters    
(Widget Filters)

Filters narrow down entries in widgets. Based on the widget type the following filters are available:

  • Busy Hours (Heatmap Widget) - Hides columns without data, showing only data points with recorded values, down to a minimum of 5h on a day.
  • Duty Profiles → Shows the duty profile of users. 🔍 See Responsibility Profiles and → Skills and Responsibilities.
  • Duty States (Duty, Off Duty) . 🔍 See → "Duty Profile" column in user-type widgets.
  • Level (of Distribution) in .  🔍 See →Distribution Policies.
  • Modality (channel) used for the task. 🔍 See Supported Modalities.
  • MS Teams Presence State (Available, Busy, Away, DND, BRB, Offline)
  • Nimbus Service Task States (In IVR, In Queue, In IVR After Queue, Connected, Parked, Transferring)    
    🔍 Also see → "States" entry in this table.
  • Tasks (All, Handled, Not Handled)    
    🔍 Also see → Nimbus KPI Calculations for details on task resolution.
  • Type (of operator >, >=, <, <=). Used in conjunction to filter e.g. user lists by a certain time in state (e.g. ACW or RONA).

🔍 Notes

  • Filters apply entries selected via → Data Source field. (either Services, Users or Organization Units)
  • You need to be "owner" of services on which you want to apply user filters on.
  • GDPR Refer to User Roles for a detailed overview on which user role can see  the data you showcase in a Dashboard widget.
  • For more clarity you can apply → Thresholds with → Color values to your filters 
 
Height
  • All widgets

Determines grid tiles used by this widget.

💡 widgets may snap back to certain min / max grid sizes depending on widget type, e.g. to allow a minimum of content being shown.

💡 While in "Edit mode" you can also adjust the widget height via the handles on its bottom-right.
Items per Page
  • User State Tabular

For tabular widgets, amount of entries to show before pagination should occur. 
Orientation
  • Service KPI Comparison Chart

For bar chart widgets, shows the bars in either horizontal (X-Axis) or vertical (Y-Axis) direction.
KPI (Metrics)
  • Any "KPI" Type widget

Various Key Performance Indicators (KPI), also used within "Live" Reporting for each service.

  • In queue, TASK(S)
  • Connected, TASK(S)
  • Active, MEMBER(S)
  • Available, MEMBER(S)
  • Not Available, MEMBER(S)
  • Longest waiting task, (hh:)mm:ss  

"Historical" / based on →  TimeFrame

  • Acceptance SLA, % 
  • Accepted by user in SLA, TASK(S)
  • Accepted by user, TASK(S)
  • Handled by System, TASK(S)
  • Handled rate, %
  • Hangup SLA, %
  • Hangup before accept, TASK(S)
  • Hangup by workflow, TASK(S)
  • Hangup in IVR after Queue, TASK(S)
  • Hangup in IVR, TASK(S)
  • Hangup in queue in SLA, TASK(S)
  • Hangup in queue, TASK(S)
  • Not handled, TASK(S)
  • Queued, TASK(S)
  • Reachability, %
  • Total, TASK(S)
  • Transferred by workflow, TASK(S)
  • Voice message, TASK(S)
  • Ø Connected time, (hh:)mm:ss
  • Ø IVR time, (hh:)mm:ss
  • Ø Queue time, (hh:)mm:ss

KPI NOTES ON WIDGET BEHAVIOR

  • Average calculated KPI values are weighted against the total amount of items (Tasks, Handled Calls, Reachability, etc.) within the services specified in your widget → Filter. This is to ensure that - for example - a service with just one failed call showing a 0% handled-rate does not negatively impact overall KPI metrics of services with thousands of calls with a 99% handled-call rate..
  • Selection of a KPI criteria will automatically restrict other fields to the same type. (e.g. tasks, time, percentage) The dropdown list is filtered automatically as you add more KPI to an existing widget.      
    💡 Example: On a comparison chart, picking any KPI of type "Task" will limit further values to be selected to task-based KPIs. This is to keep the axis reference and unit count consistent. → To show different KPIs, either start a separate widget or delete any KPI entries, switching the last entry to a different criterion (percentage, task, user, time, etc.).

💡 Tip: Some widgets allow to display a single KPI name in the → Title field. The placeholder <KPI> will dynamically get replaced with your selected KPI.

 

KPI UNITS AND THRESHOLDS

Some widgets allow to define → Thresholds to react to KPI value changes with color and sound. Note that;

  • Changing your KPI metric type (e.g. from percentage to a flat numbers) will delete any of your defined threshold entries as they are now invalid.
  • Switching to the same type (e.g. from % to %) will retain the thresholds you defined previously.

💡 Tip: If this happens to you by accident you can restore your previous threshold settings by cancelling the widget edit, which discards your changes.

 
Legend
  • All Graph and Chart widgets

Allows to hide or show a KPI legend on any side of the widget.

Options: Hidden, Right, Bottom, Left, Top

💡 When "Hidden" is selected, the legend can be accessed via mouseover on an info-icon in the widget corner.  
Level
  • Live Service Tasks Tabular
  • Service Queue Tabular

Shows the level of call (task) escalation in a service queue. A user's individual Duty State (and associated Responsibility Profile ) determines at which level they are considered for calls. Skills and Responsibilities are defined for each user. Only users matching the criteria are selected for calls. 

→ See Filters .

🔍 Level escalation is defined in a Distribution Policy and applied in the Distribution Service Settings of the respective Contact Center Service. 
Look Back Chart
  • Service KPI Chart

💡 This widget property can be combined with a → Trend indicator, or used standalone.

  • Toggle (on/off). When enabled, displays a a look back chart.
    • Based on selected lookback options: 30, 14, 7 or 5 days
    • Default: 5d
  • When the "Look Back Chart" is enabled you can can also show/hide a value axis

Look Back Chart with value axis. Detailed datapoints are shown on mouseover
Presence State
  • User State Tabular
  • User State Chart
  • User Supervisor Tabular

Narrows down Users the MS Teams Presence Status (Available, Away, BRB, Busy, DND, Offline, Unknown)

→ See widget Filters .
Primary KPIs
  • Service KPI Graph

Optional KPI to show on the left Y-Axis. Can either be:

  • Tasks
  • Time
  • Percentage

Up to 4 Metrics of the same type can be shown (stacked).

🔍 Also see → KPI for details on each Metric.
Priority
  • Live Service Tasks Tabular
  • Service External Tasks Tabular
  • Service Queue Tabular

Column showing the 🔎 Task Priority of incoming calls. Tasks are distributed in a Round-Robin method.

Note that “Strict” priority tasks take precedence while “None” priority may get starved by any other priority tasks. Read more on this on the Task Priority page.

 

 
Retries Left
  • Service Outbound Tasks Tabular

Limit the list of Outbound Service Call / Call On Behalf tasks that only match the remaining retries criteria. 

💡 A retry is one attempt to distribute an outbound call to a user. If the Nimbus user (Agent) does not respond in time, this number is incremented up until a specified maximum.

🔍 Tasks retries are specified and manipulated via Flow Actions of the Microsoft Power Automate Connector.
Scale      

 
  • Any widget

Text and Element scaling within the widget. 

💡 Does not impact → width or → height of the widget itself. Overflow will result in scroll bars shown inside the widget.
Secondary KPIs
  • Service KPI Graph

Optional KPI to show on the right Y-Axis. Can either be:

  •  
    • Tasks
    • Time
    • Percentage

Up to 4 Metrics of the same type can be shown (stacked).

🔍 Also see → KPI for details on each Metric.
States
  • Live Service Tasks Tabular
  • Service Outbound Tasks Tabular
  • Service External Tasks Tabular

Determines the status of a task, as it used in other views and for Reporting.

  • Outbound Service Calls are filtered by states:
    • Scheduled - while scheduled it can be deleted or properties changed
    • In Progress - while in this state, changes or deletion of the task properties are not possible
  • External Tasks are filtered by states:
    • In IVR, In IVR After Queue, In Queue, Connected

🔍 Tasks are created and manipulated via Flow Actions of the Microsoft Power Automate Connector.
Supervision Active
  • Service Supervision

Status indicator for when Supervision → Controls were used.

🔍 This column relates exclusively to Supervision widgets. Refer to Dashboard Supervision for details.
Threshold (Filters)
  • Live Service Tasks Tabular
  • Service KPI Tabular
  • Service KPI Tile
  • Service Supervision
  • User State Tabular
  • User Supervisor Tabular

Applies an event threshold that reacts to a specified KPI (or column in tabular widgets).

The threshold criteria are as follows:

Rules
  • Rule matching happens from top to bottom upon first "match" the threshold evaluation is aborted.
  • The order can be changed with the drag & drop handles located on the left of already defined threshold list entries.
Values
  • Values depend on the → KPI selected for the threshold (e.g. number of tasks members, or percentage of handled calls).
  • Non-numerical entries (e.g. User Presence State) can also be affected, e.g. when a presence state exceeds a certain "Time in State" threshold. Here is an example:

☝ Note that changing your → KPI metric type (e.g. from percentage to flat numbers) deletes the defined thresholds.
Display Format

The display format is picked based the chosen KPI

  • %: default to "100%"
  • tasks/users: defaults to "0"
  • hh:mm:ss: defaults to "00:00:00" with timepicker
Sound

Plays a sound when the threshold criteria is met coming from either below or above the designated value.
Time Frame / Scope
  • Service KPI Tabular
  • Service KPI Tile
  • Service KPI Graph
  • Service KPI Chart

Narrows down shown data by time: 

  • Today (current)
  • Last 48hours
  • last 7days
  • last 30days

💡 Used mainly for "historical" → KPI , e.g. Task that have concluded with a definite result.
Time in State
  • Live Service Tasks Tabular
  • Service Supervision
  • User State Tabular

Tracks the time (upwards counting) since the Service / User state has changed. Depending on the widget this column tracks different times: 

  • For Tasks it counts the time since the last call task state change in the system: In IVR, In Queue, In IVR After Queue, Connected, Parked, Transferring
  • For Presence States changes it counts the time since the user's MS Teams messenger presence has changed: Available, Busy, Away, DND, BRB, Offline.
  • For Supervision sessions it counts the time since the user is in an active call session that allows for Supervision → Controls to be used.

💡 We recommend to combine this column with → Thresholds to mark entries that have exceeded a certain time limit.
Title
  • Any "<KPI" Type widget
  • Markdown widget
  • "Tabular" widgets
  • "State" widgets

Customizable widget title. Can be hidden for some widgets via "Show Title" Toggle.

💡 Dynamic KPI Title Placeholders: In widgets that show a single KPI the title can include a <KPI name placeholder> and mixed with your text.      
💡 Example: "My Service <KPI>" resolves into "My Service Acceptance SLA"
URL (external Website)
  • Embedded Website

Used to specify an embedded website.

 The URL must start https:// - insecure websites are not allowed.

WEBSITE EMBEDDING LIMITATIONS

Some websites prevent IFrame embeds on remote sites, which cannot be circumvented. When you try to embed such protected URLs, errors like 401 (unauthorized) or a "Refused to Connect" message will be shown instead of your desired output.

✅ Possible Workarounds:

  • If available, consult your external source website support to check if any iframe-referrals are allowed. Some services offer specialized data widgets for that purpose or provide authorized token-URLs that you can use.
  • If you have access to whitelists on your source website, try to allow the *.luware.cloud domain.

Learn more...

There are two types of HTTP headers in websites that control iframe loading:

X-Frame-Options: DENY

Content-Security-Policy: frame-ancestors 'none'

The HTTP Content-Security-Policy specifies valid parents that may embed a page using <frame>, <iframe>, <object>, or <embed>.

A website header called x-frame-options specifies the access prevention, determined via the following values: 

  • if set to DENY the site isn't allowed to be loaded in iframe 
  • if set to SAMEORIGIN the page can only be embedded in a frame on a page with the same origin as itself.
  • if set to ALLOW-FROM the page can only be displayed in a frame on the specified origin. This only works in browsers that support this header.

🔍 Related Sources:

 
 
 
Trend Indicator
  • Service KPI Chart

💡 This widget can be combined with a → Look Back Chart, or used standalone.

  • Toggle (on/off). When enabled, displays a Trend Indicator if available for the selected KPI. A trend is calculated as follows:
    • Based on selected lookback options: 30, 14, 7 or 5 days
    • Default: 30d
  • When the Trend Indicator is enabled you can can also configure if "Upward trend is"
    • Positive (Green), Negative (Red), Inconclusive (Blue)
    • Default: Positive

Total Task trend with inverted positive (red color) setting
Type (of widget Filter)
  • Service Outbound Tasks Tabular

The type of service (inbound / outbound).

💡 Depending on the widget this filter may be limited to a preselection.
  • User State Chart

Determines what type of User States the widget should display.

  • User Presence State: Displays the MS Teams Presence Status (Available, Away, BRB, Busy, DND, Offline, Unknown)
  • User Duty State: Displays the Duty States of the user (On Duty: Available, On Duty: Not Available, Off Duty)
  • User Duty Profile: Displays the current Duty Profiles selected by users (Duty, Off Duty)

💡 Note that after selection additional filters to narrow down the states become available.
  • User Supervisor Tabular

Allows to filter entries by inequality operators " >, >=, <, =<" for: 

  • Time spent in ACW (After Call Work).
  • Time spent in Extended ACW.
  • Time spent in RONA state.

All times are specified in hh:mm:ss

🔍 Note that RONA and ACW values can be adjusted via Distribution Service Settings for each Service.
Width
  • All widgets

Determines grid tiles used by this widget.

💡 widgets may snap back to certain min / max grid sizes depending on widget type, e.g. to allow a minimum of content being shown.

💡 While in "Edit mode" you can also adjust the widget width via the handles on the widget's bottom-right corner.
 
 

🤔No data shown in your widgets? Some widgets rely on Service filters to actually show data. Make sure you are owner of these services and add them to your widget filters.

 

Saving changes

  1. Save" your widget changes → The widget will reload with the new properties and data.
  2. Once you are done configuring all your widgets save your Dashboard.    
    → "Edit mode" is ended and you will see live data in the widgets.
Exit edit mode by saving your changes

Linking to your Dashboard

Additional controls at the Dashboard top allow you to:

  • Copy the URL to clipboard for later reference and direct bookmarking.
  • Enter full screen (which is equal to pressing F11 on most browsers).

About “Personal” Dashboards

  • Dashboards URLs are for your personal use only as a convenience quick-access. Other users will never see a personal Dashboard of your user, even if they have exactly the same permissions.
  • Using the same URL, other users may see just a blank area as (data) access is not granted.
  • In general Dashboard data access is restricted by the NImbus Role-based Access Concept (RBAC) . Sharing Dashboards with anonymous (non-authenticated) users is not possible.
 

Duplicating existing Dashboards

If you want to duplicate any existing Personal Dashboard: 

  1. Go to the overview of Dashboards.
  2. Click on "Duplicate" within the Dashboard overview. 

    ⮑The duplicated dashboard will be created same as "new" one, allowing you to adjust its properties and naming.
    ⮑Widgets and their Properties will be carried over to the duplicate

💡 After duplication a dashboard copy acts independently, meaning that you can fully configure all its properties and widgets without affecting the original.

 

Removing a Dashboard

If you want to remove a Dashboard, simply click on "Remove" within the Dashboard overview. 

Removing an existing Dashboard

PLEASE NOTE: Dashboard Removal

  • Removing Dashboards is irreversible. Any filter and widget settings will be lost.
  • If a Nimbus User is removed, the associated Personal Dashboards are removed as well.
  • Non Personal Dashboards are made available (published) by administrators. They cannot be removed via the Frontend UI. If the original creator of these boards is removed from Nimbus, a N/A placeholder is shown, but the board still exists and can be managed by any administrator.
 

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