Pages in this category

• Use Case - Integrating a Copilot Chatbot with Nimbus via Direct Line API

    In this use case, we describe briefly how to configure Copilot in Copilot Studio for integration with Nimbus. We...

  October 29th, 2024 6756 views 0 likes
• Use Case - Analyzing Email Content With AI

  This use case briefly shows how to set up email AI analysis via Power Automate. Before you start The Nimbus...

  July 26th, 2024 4555 views 0 likes
• Use Case - Analyzing a Transcript

    After a voice call, Agents might want to get insights of a transcribed call and Supervisors might want to...

  July 19th, 2024 3287 views 0 likes
• Use Case - Building a Classification Agent

  spee In this Use Case, we're building a Copilot Agent which classifies Customer input into dimensions of data you define....

  June 20th, 2025 2462 views 1 likes
• Use Case - Building a Nimbus Survey Agent in Copilot

    In this Use Case, we're building a Survey Agent which understands Customer feedback and sends it to a SharePoint...

  June 20th, 2025 2118 views 0 likes
• Use Case - Setting up a Nimbus Virtual User using Copilot

    In this Use Case we're setting up a Virtual User to take customer questions and answer accordingly with Copilot-defined...

  May 9th, 2025 3609 views 0 likes
• Use Case - Building a Callback Assistant in Copilot

    In this Use Case, we’re building a Copilot Agent to manage callback requests efficiently. The Agent automatically converts any...

  July 11th, 2025 2096 views 0 likes
• Use Case - Sending a summary and follow-up Tasks to an Agent

    At the end of a call, you want to send the summary and some suggested follow-up tasks to the...

  August 6th, 2025 1930 views 0 likes
• Use Case - Creating an AI Model over Azure AI Foundry with Open AI

  This Use Case is for guidance on how to create an AI model inside Azure AI Foundry. The AI then...

  November 4th, 2025 1533 views 0 likes
• Use Case - Setting up a Nimbus Virtual User for Intent Analysis

    In this Use Case we're setting up a Virtual User to determine the intent of a customer in a...

  February 20th, 2026 2930 views 0 likes
• Use Case - Setting up a Nimbus Virtual User using OpenAI GPT Realtime

  KB Content: Work in progress The OpenAI GPT Realtime implementation is currently tested in active development. This document will be...

  February 25th, 2026 2847 views 0 likes
• Best Practices - Virtual Users in Nimbus

  The challenge when building Virtual Users in Nimbus isn't just about building intelligent agents — it's about building the right...

  May 13th, 2025 2832 views 0 likes