USE CASES - COMMON SCENARIOS As Nimbus gets more features and complexity added, our Knowledge Base will expand alongside with...
December 3rd, 2023 1005 views 0 likes
In this use case, we're going to showcase how you can create and manage External Tasks , including setting up your service...
December 4th, 2023 970 views 0 likes
In this use case, we're going to tackle the following topics: Get a directly called agent's token by defining a Direct Call...
December 5th, 2023 650 views 0 likes
This example shows how to create a call template to identify callers for direct calls and pop the HubSpot contact...
December 5th, 2023 572 views 0 likes
In this use case, we're going to create an example workflow with the following learning goals: Learn basic rules on...
December 4th, 2023 1120 views 0 likes
In this use case, we're going to describe how you can set up Nimbus codes either for sales or call conclusion,...
December 4th, 2023 851 views 0 likes
In this use case, we explain how you can provide additional call context to your Nimbus users, such as opening a...
December 4th, 2023 913 views 0 likes
You can connect to the OData API with various clients. Postman is very handy when it comes to exploring the...
December 4th, 2023 1843 views 0 likes
In this use case we build a workflow in which we work with regular expressions to identify the incoming call...
December 4th, 2023 743 views 0 likes
In this use case, we're going to tackle External Tasks in combination with Nimbus Assistant. The goal is to open My Sessions automatically,...
December 4th, 2023 811 views 0 likes
➕ This use case is an extension to Use Case - Creating a callback task for missed calls in Salesforce. When a...
December 4th, 2023 619 views 0 likes
The main goal is to showcase how Click to Call works in conjunction with Salesforce via the Contact view. PRECONDITIONS A Nimbus...
December 18th, 2023 896 views 0 likes
Advanced Routing Enterprise Routing Workflows with the Voice Message workflow activity are only available for services with Advanced Routing or...
June 20th, 2024 57 views 0 likes