Pages in this category

• Use Cases Introduction

  USE CASES - COMMON SCENARIOS As Nimbus gets more features and complexity added, our Knowledge Base will expand alongside with...

  December 3rd, 2023 1399 views 0 likes
• Use Case - Creating an External Task

  In this use case, we're going to showcase how you can create and manage External Tasks , including setting up your service...

  December 4th, 2023 1366 views 0 likes
• Use Case - Retrieving Microsoft Entra ID Fields via Agent Token

  In this use case, we're going to tackle the following topics: Get a directly called agent's token by defining a Direct Call...

  December 5th, 2023 996 views 0 likes
• Use Case - Using Example Direct Call Templates with HubSpot CRM

  This example shows how to create a call template to identify callers for direct calls and pop the HubSpot contact...

  December 5th, 2023 869 views 0 likes
• Use Case - Creating a Call Workflow

  In this use case, we're going to create an example workflow with the following learning goals: Learn basic rules on...

  December 4th, 2023 1582 views 0 likes
• Use Case - Defining and Using Codes

  In this use case, we're going to describe how you can set up Nimbus codes either for sales or call conclusion,...

  December 4th, 2023 1194 views 0 likes
• Use Case - Defining and Using Conversation Context

  In this use case, we explain how you can provide additional call context to your Nimbus users, such as opening a...

  December 4th, 2023 1381 views 0 likes
• Use Case - Connecting to OData via Postman

  PRECONDITIONS You completed onboarding with Luware Nimbus. You have tenant admin rights in your tenant. You have a reporting user (a user...

  December 4th, 2023 2634 views 0 likes
• Use Case - Distinguishing External from Internal Calls

  In this use case we build a workflow in which we work with regular expressions to identify the incoming call...

  December 4th, 2023 1069 views 0 likes
• Use Case - External Task in Combination with Nimbus Assistant

  In this use case, we're going to tackle External Tasks in combination with Nimbus Assistant. The goal is to open My Sessions automatically,...

  December 4th, 2023 1168 views 0 likes
• Use Case - Creating and Opening a Salesforce Task as Agent Accepts a Call

  ➕ This use case is an extension to Use Case - Creating a callback task for missed calls in Salesforce. When a...

  December 4th, 2023 958 views 0 likes
• Use Case - Adding a Nimbus Click to Call Button in Salesforce

   The main goal is to showcase how Click to Call works in conjunction with Salesforce via the Contact view. PRECONDITIONS A Nimbus...

  December 18th, 2023 1362 views 0 likes
• Use Case - Building a Voicemail Handler

  Advanced Routing Enterprise Routing Workflows with the Voice Message workflow activity are only available for services with Advanced Routing or...

  June 20th, 2024 360 views 0 likes
• Use Case - Triggering Power Automate Flows from anywhere

  In this Use Case, we describe how to securely run Power Automate flows from anywhere. Whether it is a custom...

  March 15th, 2024 884 views 0 likes
• Use Case - Integrating a Copilot Chatbot with Nimbus via Direct Line API

  In this use case, we describe briefly how to configure Copilot in Copilot Studio for integration with Nimbus. We describe...

  October 29th, 2024 232 views 0 likes
• Use Case - Setting On-Call Agents via Outlook 365 Calendar Entry

  In this use case, we want to use a shared calendar in Outlook 365. The supervisor creates calendar entries with...

  October 22nd, 2024 122 views 0 likes
• Use Case - Expected Queue Waiting Time Announcement

  In this scenario we demonstrate how to create a dynamic announcement using the current Queue Position of a customer, to...

  November 12th, 2024 417 views 0 likes

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