As Nimbus gets more features and complexity added, our Knowledge Base will expand alongside with "Use Cases" that cover various...
December 3rd, 2023 4576 views 0 likes
In this use case, we're going to showcase how you can create and manage External Tasks , including setting up your service...
December 4th, 2023 4574 views 0 likes
In this use case, we're going to tackle the following topics: Get a directly called agent's token by defining a Direct Call...
December 5th, 2023 3623 views 0 likes
This example shows how to create a call template to identify callers for direct calls and pop the HubSpot contact...
December 5th, 2023 3367 views 0 likes
In this use case, we're going to create an example workflow with the following learning goals: Learn basic rules on...
December 4th, 2023 5072 views 0 likes
In this use case, we're going to describe how you can set up Nimbus Codes either for sales or call conclusion,...
December 4th, 2023 4218 views 0 likes
In this use case, we explain how you can provide additional call context to your Nimbus users, such as opening a...
December 4th, 2023 5537 views 0 likes
PRECONDITIONS You completed onboarding with Luware Nimbus. You have tenant admin rights in your tenant. You have a reporting user (a user...
December 4th, 2023 7496 views 0 likes
In this use case we build a workflow in which we work with regular expressions to identify the incoming call...
December 4th, 2023 3722 views 0 likes
In this use case, we're going to tackle External Tasks in combination with Nimbus Assistant. The goal is to open My Sessions automatically,...
December 4th, 2023 3677 views 0 likes
This use case is an extension to Use Case - Creating a callback task for missed calls in Salesforce. When a call...
December 4th, 2023 3766 views 0 likes
The main goal is to showcase how Click to Call works in conjunction with Salesforce via the Contact view. PRECONDITIONS A Nimbus...
December 18th, 2023 4375 views 0 likes
Advanced Routing Enterprise Routing Workflows with the Voice Message workflow activity are only available for services with Advanced Routing or...
June 20th, 2024 2742 views 0 likes
In this Use Case, we describe how to securely run Power Automate flows from anywhere. Whether it is a custom...
March 15th, 2024 5694 views 0 likes
In this use case, we describe briefly how to configure Copilot in Copilot Studio for integration with Nimbus. We describe...
October 29th, 2024 6557 views 0 likes
In this use case, we want to use a shared calendar in Outlook 365. The supervisor creates calendar entries with...
October 22nd, 2024 2171 views 0 likes
In this scenario we demonstrate how to create a dynamic announcement using the current Queue Position of a customer, to...
November 12th, 2024 3469 views 0 likes
This Use Case demonstrates the capability of sending SMS to customers via an Adaptive Card presented to the Agent. To...
January 7th, 2025 2813 views 0 likes
This use case briefly shows how to set up email AI analysis via Power Automate. Before you start The Nimbus...
July 26th, 2024 4404 views 0 likes
Two-factor authentication (2FA) enhances security by requiring users to provide two different authentication factors: a password and a PIN code...
December 18th, 2024 3031 views 0 likes
INC Use Case Preview Feature This use case showcases features that are in PREVIEW and may not yet be available...
June 20th, 2025 2063 views 0 likes
July 11th, 2025 1929 views 0 likes
May 9th, 2025 3334 views 0 likes
August 6th, 2025 1859 views 0 likes
Our Nimbus Power BI Template is designed so that it can be incrementally refreshed. This allows you to store data...
December 3rd, 2025 5897 views 1 likes
