Availability-based Routing Description Allows to route the call based on overall Service availability, considering MS Teams Presence – and in extension...
March 27th, 2024 1 views 0 likes
Check Opening Hours Description Performs a check on the current Opening Hours calendar applied to the service and exits accordingly. Required Predecessor...
March 21st, 2024 views 0 likes
Check Parameter Description Allows to check and react on system Fields and custom Parameters. Required Predecessor None - responds to parameters updated during Trigger...
March 28th, 2024 views 0 likes
Get Available Users Description Performs a lookahead-check on the users / Agents available in a Nimbus service and stores the...
Get Queue Position Description Performs a lookahead-check on the (potential) queue position in a Nimbus service and stores the value...
Wait for Parameter Description Adds a wait time to the workflow to allow external systems to update a previously defined...
March 28th, 2024 2 views 0 likes
Origin Routing Description Allows to route incoming calls and tasks based on their origin. We generally recommend using the “Origin...
December 16th, 2025 1 views 0 likes