Can either be the "Current Service" – e.g. in workflows used by multiple services – or a specific service.

✅ Requires at least one Parameter to be defined and available as selectable "placeholder" under the same Organization Unit (or higher up to Tenant level).

🔍 This activity stores output into a custom Parameter for processing, which can then be used within the same workflow (e.g. a " Check Parameter " activity). Note that the parameter's default value is being overwritten once it passes through this activity.

Once this activity is reached, it checks the number of available users of the specified Service:

• For MS Teams team-based Services all available team members are considered.
• For Contact Center Services only available users in thefirst Distribution Policy level are taken into consideration.

→ For more information, read our pages on Service Type and the according User assignment method.