Can either be the "Current Service" for workflows commonly used by multiple services or a specific service.

✅ Requires at least one Parameter to be defined and available as selectable "placeholder" under the same Organization Unit (or higher up to Tenant level).

🔍 This activity stores output into a custom Parameter for processing, which can then be used within the same workflow (e.g. a " Check Parameter " activity). Note that the parameter's default value is being overwritten once it passes through this activity.

Once this activity is reached, it checks the number of available users of the specified Service

• If the call was already added in queue (-→ "Queue Task" activity) the current position is saved into the parameter.
• If call was not added, the queue length +1 of the selected "Service" is saved into the parameter.

💡 By default this activity does not create a "visible" outcome. We recommend to follow up with a "Check Parameter" activity and route your customers according to the queue position value (e.g. add further announcement, voicemail, play music activities).