Instant Messaging | Email: This configuration item is used to limit allowed filetypes for Nimbus services using the Email and Instant Messaging modality. The filetypes can be restricted for either inbound / outbound direction in both size and MIME Type.
✅ Preconditions
Licensing
This feature works for all Nimbus Service Types but only takes effect when the corresponding modality (integration channel) is in use.
Settings
☝️ Note that the list itself is assigned in the Data Privacy Service Settings and will automatically restrict all filetypes of the (future) modalities enabled for that service.
→ We therefore recommend to regularly check back on this configuration item to see if it still fits your service needs, especially when re-using it as a policy across multiple services.
💡 By reviewing Admin > “Allowed File Types” listing you can check the “Used in Services” column to verify which services already have the item applied.
Overview
The view consist of 3 Tabs:
- General - To configure the name, details and Organization Units placement of the “Allowed File Types” list.
- Customer to Nimbus - restricts the inbound allowed filetypes sent by the customers.
- Nimbus to Customer - restricts the outbound allowed filetypes sent by Nimbus users / agents.
💡You can independently restrict size and/or file-type per direction.
Assignment in your Service
✅ Once you saveed the “Allowed File Types” configuration in an OU available to your service:
- Head to "Data Privacy Service Settings >
- Assignment of “Restricted File Types" automatically takes effect for services having the corresponding modality enabled in their Modalities Service Settings.
Notes and FAQ
| 🤔What is the file size limits? |
Max Size (kB/MB): suggest useful defaults per filetype; max 16 MB. Also note that:
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| 🤔Where are attachments stored? |
☝️Storage of attachments is subject to your Integration channel:
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| 🤔Does Nimbus verify the filetype or perform any checks? | Nimbus only verifies the MIME/Filetype when receiving the file. No further checks will be performed! |
| 🤔Why are checkboxes disabled? | This is not a permission problem. Certain file types may be restricted by the integration vendor and cannot be configured. |