Address books extend the Nimbus search beyond what is within your internal O365 user directory. Additionally, by using the Nimbus...
November 28th, 2023 5926 views 0 likes
Nimbus applies Distribution Policies to define a task escalation over time. A distribution policy can consist of multiple distribution levels....
November 30th, 2023 6141 views 0 likes
Not Available Reasons (NAR) are reasons that a user must specify when becoming unavailable to new Nimbus tasks. This can happen...
December 3rd, 2023 4607 views 0 likes
Nimbus uses Organization Units (OU) to structure and manage all its configurable data entities. Everything in Nimbus follows this concept,...
December 4th, 2023 5397 views 0 likes
Nimbus comes with a set of Workflow templates which are can be applied in a service's respective Modalities Service Settings...
December 6th, 2023 5150 views 0 likes
Responsibility Profiles allow users to switch between their On / Off Duty States as well as Skills and Responsibilities . For...
December 6th, 2023 4955 views 0 likes
Codes in Nimbus can be used to mark off task completion results, highlight upselling opportunities or track any other details...
November 30th, 2023 4729 views 0 likes
💡 Compared to the regular Personal Dashboards the Non-Personal Dashboard variant can be managed configured by administrators via the Organization Unit assignment. BEFORE YOU...
December 18th, 2023 4802 views 0 likes
Email In order to use the Email modality you need to set up an Microsoft Exchange Mailbox with unique UPN...
March 6th, 2024 3214 views 0 likes
Caller Anonymization items are used in Data Privacy Service Settings to specify which incoming Customer details should get anonymized. A...
January 14th, 2026 887 views 0 likes
Custom Roles extend the possibilities and can combine a set of permissions of either existing Nimbus Portal Roles and Admin...
January 9th, 2025 2768 views 0 likes
UI Profiles let administrators control which pages appear in the User Portal (main menu) for each user, and which page...
May 4th, 2026 112 views 0 likes
Enterprise Routing Contact Center The web requests feature allows you to create advanced integrations with third-party applications using HTTP requests....
October 3rd, 2025 1442 views 0 likes
Web Requests and in MCP Servers (e.g. used in Virtual Users as Extensions) most likely need to provide authentication when...
November 5th, 2025 1651 views 0 likes
The following is auxiliary information, meant to be used with the Nimbus Web Requests feature and related Authentication configuration items. ☝Before...
November 27th, 2025 1092 views 0 likes
💡Service System Messages are configuration items that specify standardized messages sent Nimbus users and/or customers at certain points during an...
March 22nd, 2024 409 views 0 likes
☝Options described on this page only apply for the Interact integration channel of the Instant Messaging modality. 💡Direct System Messages...
March 22nd, 2024 374 views 0 likes