Service Types

Nimbus offers different types of service licenses, tied to a set of individual Nimbus Features respectively.

Nimbus service types. Each selection is tied to an individual license.

✅ Note:  A change in service license settings may require changes to your user licensing as well. For example: Any Contact Center service also requires at least one Contact Center licensed user in order to operate and make use of the new features. Visit the License Management page to gain an overview of your license distribution.

Deciding which service type to choose

Refer to the table below to learn about the differences in service licensing. 

Advanced Routing Enterprise Routing Contact Center
Description By default Nimbus is provisioned as a "Advanced Routing" service. Enterprise Routing offers more workflow flexibility and additional call context support.
Target Audience Collaborative teams and customer services requiring flexibility with minimal setup effort. Extended teams with dedicated support and sales capabilities, tied into external CRM / Service Desk systems.
Configurable Features

User groups and service users are directly tied into the channel system of MS Teams and sync automatically.

Call Distribution
  • Based on the "QueueWorkflow settings and user presence status.
  • Tasks are distributed to all users equally (round-robin, longest-idle first).
  • Workflows allow for flexible routing between services, each with their own distribution type, IVR and set of opening hours.
  • Adds dynamic task handling to workflows. Allows you to check and react to a caller's queue status, e.g. to re-distribute long-waiting tasks to backup services.
  • Optionally, tasks can be handled on a "first-to-pick-up" basis for higher throughput.

🔍 For a direct comparison of features and available options, visit our Nimbus Features page.

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