In this tab you can configure user-related data privacy settings.
On Data Privacy Settings and restrictions
Certain Settings in this section may be visible/restricted to Luware and Partner administrators as defined per User Role (RBAC) Matrix.
If you need to change Data Privacy settings described on this tab but are unable to do so, consult with your support partner or Luware directly.
|Option / Element
|Allow Partner to see User Identifiers
Determines if the partner is able to see Nimbus user (team member) clear names.
|Allow Partner to see Customer Identifiers
Determines if the partner is able to see Nimbus calling customer identifiers.
|Persist User States in Reporting
Contact Center This feature can be enabled Tenant-wide, but mainly makes use of Contact Center service features for reporting.
🤔 When to enable this? Tracking presence states can generate considerable amounts of personal user data. Aside from Power BI query performance considerations on a large userbase you need to consider privacy and EU GDPR compliance before enabling this feature.
Click to learn more about User States ...
|Show user "Time in State"