In this tab you can configure user-related data privacy settings.
On Data Privacy Settings and restrictions
Certain Settings in this section may be visible/restricted to Luware and Partner administrators as defined per User Role (RBAC) Matrix.
If you need to change Data Privacy settings described on this tab but are unable to do so, consult with your support partner or Luware directly.
Luware Support Address
Luware Website | https://luware.com/support/ |
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Luware Helpdesk | https://helpdesk.luware.cloud |
Cloud Service Status | https://status.luware.cloud/ |
Option / Element | Description |
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Allow Partner to see User Identifiers |
Determines if the partner is able to see Nimbus user (team member) clear names.
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Allow Partner to see Customer Identifiers |
Determines if the partner is able to see Nimbus calling customer identifiers.
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Persist User States in Reporting | Contact Center This feature can be enabled Tenant-wide, but mainly makes use of Contact Center service features for reporting. With this feature active, User States are tracked and added as part of the Nimbus Reporting Model , and exposed via the Nimbus OData interface.
🤔 When to enable this? Tracking presence states can generate considerable amounts of personal user data. Aside from Power BI query performance considerations on a large userbase you need to consider privacy and EU GDPR compliance before enabling this feature. 🤔 What data is being tracked? User, User ID, Organization Unit, Responsibility Profiles (User State), MS Teams Presence Status and all related event changes with timestamps and durations. Click to learn more about User States ... |
Show User Time in State |
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Data Retention Time |
The time after which historical data is purged. 💡 The purge is completed within 24 hours after the data retention time has expired. |