Announcement
| Description |
Plays a defined resource or text to the caller. Can generate text to speech "on-the-fly". |
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| Required Predecessor | Accept | ||||||
| License |
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| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
| Configurable Properties | Description |
|---|---|
| Announcement Type |
🔍 Audio resources can be added via Configuration > Resources . |
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Add Parameters ( Toggle ) |
Will allow the use of Custom Parameters and System Fields and Parameters in the "Prompt Text" Field. 💡 Note that with this option enabled the will "Preplay" feature is disabled as paramaters are dynamically resolved during a call. |
| Prompt Language | Allows to select the locale / voice to use when using the Text-to-Speech engine. |
| Prompt Text | ✅ Only shown when Announcement Type = Text to Speech is selected.
USAGE AND LUWARE FAIR USE POLICYThis activity has a dynamic character limit for the Text-To-Speech engine. The final resolved parameter values – not the name of your Parameters – count towards this character limit. Keep this in mind when parameters are very long (e.g. a customer with multiple surnames).  ☝ Note: When the limit is exceeded, this activity will be skipped. → We recommend splitting the important information (e.g. parameters) into separate "Announcement" activities with short sentences each to avoid a skip. |