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Disconnect

Description

Terminates an incoming task or disconnects an already accepted task (of any modality).

Required Predecessor

☝ This activity is essential and cannot be disabled.

MUST…

… be at the end of a workflow.
… be part of any workflow to ensure service session tracking, Task Queue and Distribution handling and Statistics reporting.
… be used in conjunction with a “Accept” activity to close a session Nimbus Reporting Model.
💡This even applies after a Transfer, Voicemail or other task-ending activity).

License

Advanced Routing

Enterprise Routing

Contact Center

Modalities

Audio / Video

Instant Messaging

External Task

Common Properties

Configurable Properties	Description
None	Acts as end node to terminate the call. Controls when your task will be marked as “Workflow Disconnect” in the reporting session, both for Nimbus Reporting Model and KPI evaluation purposes. 🔎 This activity is part of the Trigger Events in the Nimbus Power Automate Connector.