The Luware Nimbus Companion reduces manual effort, improves data quality and frees up users’ time to focus on what matters most by automating the post‑processing of customer interactions through automatic transcription, concise summaries, and the suggestion of Codes and Tags.

Luware Nimbus already equips service teams with a powerful toolkit for customer communication. Features like transcription, summarization, and codes and tags boost productivity—but new efficiency gains emerge when they work seamlessly together. That’s where the Luware Nimbus Companion comes in.

Built on Azure AI Foundry, the Companion acts as the orchestration layer of Luware Nimbus. It coordinates components much like a conductor leading an orchestra to ensure everything works in harmony and resources are used in the most efficient manner possible.  

Use Cases

Eliminate Manual Note-Taking with Post-call Transcription

Reduce after call work and free users from manually keeping a clean record of conversations by automatically transcribing every conversation post-call.  

By enabling a speech recognizer powered by either Azure AI Services or Luware Nimbus AI Services in the Luware Nimbus Companion, you can automatically convert customer conversations into accurate text, seen directly on your My Sessions page on the Companion widget and which can be stored up to 30 days.  

Transcripts can then be pushed directly to your CRM or preferred business platform via a Power Automate Connector, and used for downstream workflows such as automated summarization and detailed analysis. 

Support Faster Handoffs with Summarization

Save time and improve decision-making by generating clear, concise summaries after every customer call. Users can quickly see key information directly in the Companion widget for 30 days, with customizable fields such as Title, Issue Resolution, Recap, and Narrative so you can capture exactly what you need for your documentation, compliance and reporting requirements.  

Improve Documentation with AI Suggested Codes and Tags

Reduce after‑call work and improve reporting consistency with AI‑suggested codes and tags. The Codes and Tags Assistant in the Luware Nimbus Companion automatically proposes up to five relevant labels, based on previously used tags or newly suggested, context‑appropriate options. This guides users toward consistent selections and significantly improves data quality for uniform reporting across teams and services.

Extend Your Companion with Virtual Assistants

The Luware Nimbus Companion can also be enhanced with tailored Virtual Assistants designed for specific use cases and expert knowledge.  For example, add a real-time Live Captioning assistant to support your users during an ongoing interaction.

Set-Up The Luware Nimbus Companion