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INC Language Model Comparison Matrix

Defined in Bots		Defined in Virtual Users
Type Nimbus managed or BYO	AI Service Underlying LLM	Virtual User Profile Pre-built configurations to fulfill a certain use case
Nimbus AI Services	Azure OpenAI GPT Realtime¹	Intent Analyzer - Intent Analysis Use Cases. AI Workflow* -* Extending Virtual User with additional external system capabilities (MCP and/or Web Request, both optional) and route the conversation outcome back into Nimbus Workflows
Custom AI Services	Azure OpenAI GPT Realtime¹	Intent Analyzer - Intent Analysis Use Cases. AI Workflow* -* Extending Virtual User with additional external system capabilities (MCP and/or Web Request, both optional) and route the conversation outcome back into Nimbus Workflows Open Profile - Same as AI Workflow, but with additional controls over Verbosity, Tone, Role
Custom AI Services	M365 Copilot Direct Line 3.0	No Profile shown — you need an Agent in Copilot Studio to handle Topics and map responses to Bot Response Templates. Also see Use Case - Setting up a Nimbus Virtual User using Copilot.

¹Due to Microsoft Azure AI foundry availability in limited regions, data processed by a Nimbus Virtual User “GPT”-Realtime" integration might temporality leave a cluster due to failover scenarios:

Nimbus Cluster DE01, DE02, CH01, CH02, UK01, EU01, AU01 computation will be primarily performed in Sweden Central region.
Nimbus Cluster US01 computation will be primarily performed in the US East region.

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