Contact Center - User1 Features |
 |
| User-individual Skills and Responsibilities2 | ✔️ |
| Individually assigned Responsibility Profiles for users2 | ✔️ |
| Custom (on / off) Duty States | ✔️ |
| Access to Personal Dashboards2 | ✔️ |
| Service Supervisor Roles for Dashboard Supervision2 | ✔️ |
| Access to extended User State Reporting in Power BI3 | ✔️ |
| Responsibility Profile and presence-driven “time-in-status” monitoring and Dashboard Supervision widgets.3 | ✔️ |
| Nimbus Assistant for Contact Centers, with extended Call Status, Info Toasts and Context display.4 | ✔️ |
1 Requires a “Contact Center” license to be assigned to the user.
2 Also requires a Contact Center license on the Service to configure the related features.
3 Available to Users in respective “User / Service Supervisor” Reporting Roles.
4 Nimbus Assistant allows for a user-specific, customizable context experience (e.g. by using Direct Templates). Assistant is installed as local App, handling incoming task notifications even while Nimbus is not in focus. Core task handling features in all modalities remain in Nimbus Portal, to which Assistant will provide deep links.