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INC Assistant Feature Matrix

Assistant - Supported Features	Assistant in Nimbus User Portal (Web Browser)	Client Assistant (Locally installed App)
Blind Transfer		✔️
Safe Transfer		✔️
Consultation Call		✔️
Call Flow (Incoming / Outgoing caller route)	💡Via My Sessions and Attendant Console	✔️
Call On Behalf ¹ (see Modalities Service Settings > Outbound Conversations)	💡Via “Call on Behalf” popup in Nimbus UI	✔️
Click to Call (`callto`: protocol)	💡Via My Sessions and Attendant Console	✔️
Open Context in Browser ¹ (see Conversation Context)	💡Via My Sessions	✔️
Web Requests (see Service Call Templates / Direct Call Templates)		✔️
Switch Duty States ² (see Responsibility Profiles)	✔️	✔️
After-Call Work ² (see Distribution Service Settings)	💡Via My Sessions	✔️
Codes and Tags ¹ (see Extension Service Settings)	💡Via My Sessions	✔️
Manage RONA Status	✔️	✔️
Not Available Reasons ³ (see User Administration > N/A Reasons)		✔️
External Tasks ²	💡Via My Sessions and Attendant Console	✔️
Email Tasks ²	💡Via My Sessions	✔️ 💡Handling in My Sessions
Instant Messaging Tasks ^{2 or 3}	💡Via My Sessions and Attendant Console	✔️
Task Parallelization and Task Parking	💡Parked tasks are handled in My Sessions or Attendant Console	✔️ 💡Parked tasks are handled in My Sessions or Attendant Console

¹Requires Enterprise or Contact Center Service license.
²Requires Contact Center Service license.
³Requires Contact Center User license.

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