🔎 The Service Type determines how the Service connects to Microsoft infrastructure. In extension, this defines which features and settings the service offers. The following Service Types are defined in the Nimbus:
| Service Type (column value) |
What it is | How it is created | License Management |
|---|---|---|---|
| Nimbus Extend | An Integration Model: the Service is based on Microsoft Teams and Microsoft Graph. |
By an administrator in Service Administration (→ Create Service). Can also be created from MS Teams channels as described by Service Provisioning) |
âś… Licensed per Service |
| Nimbus Unify | An Integration Model: the Service is based on Microsoft Teams Phone Extensibility and Azure Communication Services, used with Luware NimbusOne. | By an administrator in Service Administration (→ Create Service), choosing Nimbus Unify. Available once Nimbus Unify is enabled for the tenant. | ✅ Licensed per Service |
| Direct Call | A personal (→ Direct Call Handling) Service that handles the direct calls of one user. | Per user, from the user’s Direct Call tab in User Administration. |
✅ Licensed per User Nimbus automatically creates a personal Direct Call Service for each licensed user. Does not consume a regular service license. |