Nimbus BI Template Release Notes

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This page will always reflect the latest Release Notes, improvements and changes made to the Nimbus Power BI Template

✅ To obtain the latest template file, please contact the Nimbus Helpdesk. Our Customer Success team will be delighted to assist. 

 
Date Template Version Changes
25-03-2024 1.91

Features: 

  • Time Zones: updated logic to take into consideration different switching for Day Time Savings in the US. 
  • 8x new measures for After Call Work Extended (AWC Extended) available for creating your own visuals: 
    • ServiceSessions: ØAverageAcwExtendedTimeS, ΣTotalAcwExtendedTime, ΣTotalAcwExtendedTime_HHMMSS, ØAverageAcwExtendedTime_HHMMSS
    • UserSessions: ØAcwExtendedTimeS, ΣAcwExtendedTime, ØAcwExtendedTime_HHMMSS, ΣAcwExtendedTime_HHMMSS

Description of the new measures available in the Nimbus Reporting Model page and in the template (hovering with the mouse on the measure).

 

Fixes:

  • Fixed an issue where not all Organization Units a User Supervisor has access to were provided via OData and visible in PowerBI so that they can be used as filters. 
  • Removed obsolete Service filter from the Unified Sessions page.
26-02-2024 1.90

Features: 

  • Caller Overview page: added column with Opening Hours
  • Modality filter added to the following template pages: Service Overview, User Overview, Session Details, Tags-Codes.
  • Caller Overview: the page is by default filtered for modality = Voice.

 

Fixes: 

  • Resolved issue with ServiceSessionTags table which prevented new tags to be shown in the template following subsequent data loads.
06-02-2024 1.89.1

Alignment of the Nimbus Power BI Template with the Historic Reporting features made available with 1.89 Latest Release Notes

 

Features:

  • New Opening Hours filter and Opening Hours Types dimension table available for selection in Power BI template. (Ref. NIMB-I-116).
  • IsShortConversation flag available in the Service Sessions fact table. Description available in KB Nimbus Reporting Model and in the template metadata. This object can be added to the visuals or filters as needed.

Fixes: 

  • "Or From date/To Date" parameter now correctly selecting the expected date ranges.
  • Re-introduced missing date hierarchies.
03-11-2023 1.84 v5 

Fixes:

  • Optimized TransferSessions query
  • Resolved intermittent error on TransferSessions table when retrieving large datasets: “ServiceSessionIdFrom in Table ‘ServiceSessions’ contains duplicate value xxxxxxxx-xxxx-xxxx-xxxx and this is not allowed for columns on the one side of many-to-one-relationship or for columns that are used as primary key of a table."
04-10-2023 1.84

Features: 

  • Added transfers report page
  • Expanded time zones selection in parameters (Ref. NIMB-I-238). The list is taken from the Windows database. Please note that the current solution switches the daylight savings on/off based on European daylight savings timelines. 
     

 

 

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