BEFORE YOU ACCESS SETTINGS Service settings are available to service (team) owners. You can access them via Nimbus's...
December 7th, 2023 2489 views 0 likes
Contains general service settings such as the Service name, PSTN number, Opening Hours and Reporting settings. The "General" tab provides...
December 2nd, 2023 1227 views 0 likes
This tab controls Task Distribution settings per modality (e.g. Audio/Video, IM), such as your configured Workflows for Call Handling, Chat...
December 3rd, 2023 1035 views 0 likes
Contains settings related to Task Queue and Distribution , affecting factors like User States , Task Priority, and additional blocking...
November 30th, 2023 2094 views 0 likes
In Extensions Service Settings, you can manage extension Nimbus Features such as Codes and Conversation Context displayed on the My Sessions overview. Enabled features are immediately available to...
December 1st, 2023 1147 views 0 likes
PRECONDITIONS Contact Center feature. Contact Center licenses are required both on the Service Administration and User Administration. Once enabled, the “Agents” view For...
November 28th, 2023 907 views 0 likes
Preconditions TEAM OWNER - User Service Settings are available to team owners, visible for any MS-Teams based Service Type. In here your...
December 5th, 2023 704 views 0 likes
💡 Interact allows customers to directly communicate with your service agents via website either via Audio/Video or Instant Messaging (chat),...
December 3rd, 2023 855 views 0 likes
INC Beta Feature This feature is in BETA status. Functionality, design and scope may still change This feature is in...
January 18th, 2024 664 views 0 likes