Good to know Service settings are available Nimbus service / team owners. You can access them via Nimbus Portal: Settings...
December 7th, 2023 4940 views 0 likes
Contains general service settings such as the Service name, PSTN number, Opening Hours, and Reporting settings. The "General" tab provides...
December 2nd, 2023 2234 views 0 likes
This tab controls Task Distribution settings per modality (e.g. Audio/Video, IM), such as your configured Workflows for Call Handling, Chat...
December 3rd, 2023 1837 views 0 likes
Contains settings related to Task Queue and Distribution , affecting factors like User States , Task Priority, and additional blocking...
November 30th, 2023 4023 views 0 likes
In Extensions Service Settings, you can manage extension Nimbus Features such as Codes and Conversation Context displayed on the My Sessions overview. Enabled features are immediately available to...
December 1st, 2023 2299 views 0 likes
🔍Note: This page covers Agent settings of “Skill-based” services. Users in a “MS Teams-based ” service are configured via “...
November 28th, 2023 1782 views 0 likes
🔍Note: This page covers User settings of “MS Teams-based” services. Users in a “Skill-based” service are configured via " Agents...
December 5th, 2023 1399 views 0 likes
💡 Interact allows customers to directly communicate with your service agents via website either via Audio/Video or Instant Messaging (chat),...
December 3rd, 2023 1530 views 0 likes
INC Beta Feature This feature is in BETA status. Functionality, design and scope may still change This feature is in...
January 18th, 2024 1320 views 0 likes