Good to know Service settings are available Nimbus service / team owners. You can access them via Nimbus Portal: Settings...
December 7th, 2023 6536 views 0 likes
Contains general service settings such as the Service name, PSTN number, Opening Hours, and Reporting settings. The "General" tab provides...
December 2nd, 2023 2878 views 0 likes
This tab controls Task Distribution settings per modality (e.g. Audio/Video, IM), such as your configured Workflows for Call Handling, Chat...
December 3rd, 2023 2360 views 0 likes
Contains settings related to Task Queue and Distribution , affecting factors like User States , Task Priority, and additional blocking...
November 30th, 2023 5197 views 0 likes
In Extensions Service Settings, you can manage extension Nimbus Features such as Codes and Conversation Context displayed on the My Sessions overview. Enabled features are immediately available to...
December 1st, 2023 2970 views 0 likes
🔍Note: This page covers Agent settings of “Skill-based” services. Users in a “MS Teams-based ” service are configured via “...
November 28th, 2023 2395 views 0 likes
🔍Note: This page covers User settings of “MS Teams-based” services. Users in a “Skill-based” service are configured via " Agents...
December 5th, 2023 1836 views 0 likes
💡 Interact allows customers to directly communicate with your service agents via website either via Audio/Video or Instant Messaging (chat),...
December 3rd, 2023 1960 views 0 likes
In the Companion Service Settings you can set up AI-assisted features that will provide guidance for your Nimbus Users in...
January 18th, 2024 1871 views 0 likes