Good to know Service settings are available Nimbus service / team owners. You can access them via Nimbus Portal: Settings...
December 7th, 2023 10524 views 0 likes
Contains general service settings such as the Service name, PSTN number, Opening Hours, and Reporting settings. The "General" tab provides...
December 2nd, 2023 4672 views 0 likes
The Modalities tab controls Task Distribution settings per modality. Currently supported are: Audio/Video (AV) - UI interactions for users described...
December 3rd, 2023 3901 views 0 likes
Contains settings related to Task Queue and Distribution , affecting factors like User States , Task Priority, and additional blocking...
November 30th, 2023 7723 views 0 likes
In Extensions Service Settings, you can manage extension Nimbus Features such as Codes and Conversation Context displayed on the My Sessions overview. Enabled features are immediately available to...
December 1st, 2023 4693 views 0 likes
🔍Note: This page covers Agent settings of “Skill-based” services. Users in a “MS Teams-based ” service are configured via “...
November 28th, 2023 3881 views 0 likes
🔍Note: This page covers User settings of “MS Teams-based” services. Users in a “Skill-based” service are configured via " Agents...
December 5th, 2023 3243 views 0 likes
💡 Interact allows customers to directly communicate with your service agents via website either via Audio/Video or Instant Messaging (chat),...
December 3rd, 2023 3194 views 0 likes
PRECONDITIONS: TENANT ADMIN CONSENT ✅Companion and related Transcription features require Tenant Administrator consent. This consent needs to be granted once...
January 18th, 2024 3825 views 0 likes
The Data Privacy tab controls anonymization of caller information shown on the Nimbus UI after a call (session) has concluded...
January 14th, 2026 669 views 0 likes