✅ This is a Enterprise Routing Feature.
Tags can be used to describe a call session with further descriptive labels. You can combine them with Codes want reflected in your historical reporting.
🔎Read our Nimbus Power BI Template Overview to learn how Tags are reflected in the historical reporting.
Usage of Tags
✅ Tags can be defined directly in the My Sessions UI without any prior configuration needed. Simply locate an open session and add the tags you need.
Notes on Tags
- Tags will be suggested from previous sessions. The more Tags users added and defined, the longer the list of suggestions will be. Simply start typing to narrow down the choices.
- Tags have no technical technical dependency. You can define freely decide how you name them. They will re-appear in the Power BI Template > Primary / Secondary Codes area.
Please Note: Saving finalizes a session for Reporting
Note that once applied and saved, Tags in a session cannot be changed anymore.