Preconditions
TEAM OWNER - User Service Settings are available to team owners, visible for any MS-Teams based Service Type. In here your users, their User Roles and set the "Active" state for your entire service team.
🔍 Skill-based services will show an Agent Service Settings tab instead.
General Settings
| Setting | Description |
|---|---|
| Default Team Owner Role |
Determines which User Roles a user is granted once he joins the team. 💡 This field is read-only. To change this you need to access the service settings via Service Administration. |
| Team member can change the active state | Allows or disallows team members to change their active state.
💡 Team owners and users with the "Workflow Admin Limited" role assigned to them can still change the active state of all team members via the service settings page. |
Users
| Setting | Description | |
|---|---|---|
| UPN | ||
| Name |
💡 This field is read-only. Users are auto-synced via MS-Teams.
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| Role | 💡 This field is read-only. The User Role Permissions must be adjusted via Service Settings > "Users" Tab by an administrator. |
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| Active |
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