BEFORE YOU START
Access to the Admin Panel is granted via the following links:
Nimbus Admin URLs
| Switzerland 01 | https://admin.ch-01.luware.cloud/ |
|---|---|
| Switzerland 02 | https://admin.ch-02.luware.cloud/ |
| Germany 01 | https://admin.dewe-01.luware.cloud/ |
| Germany 02 | https://admin.dewe-02.luware.cloud/ |
| United Kingdom 01 | https://admin.ukso-01.luware.cloud/ |
| Australia 01 | https://admin.aue-01.luware.cloud/ |
| West Europe 01 | https://admin.euwe-01.luware.cloud/ |
| East United States 01 | https://admin.use-01.luware.cloud/ |
✅ Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.
Special user permissions are required to administrate Nimbus. Please refer to the following chapters:
- Read about Role Access Concept to know how Nimbus syncs to your user directory and grants user access.
- As Administrator you might also want to know about Required App Permissions for Nimbus services and features.
Overview
The Nimbus administration opens the "Overview" by default for all users of the Administrator Group.
💡 Note: This view differs slightly depending on your administration role. Multi-Tenant Admins get a prior Tenant selection while Single-Tenant Admins will directly be presented with the list of services within their Tenant.
Top Area Widgets
Widget |
Description |
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Enabled |
Sum of all services currently provisioned. 🔍 Learn more about this by visiting Nimbus Installation. |
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| Total Services |
Lists all services under the provisioned tenants and their respective provisioning state. Learn more…You can think of this widget as describing as a service's lifetime jourey, which starts with "Uncompleted" and ends with "Pending deletion" of a service. The states (from top to bottom) are as follows: INC Service Provisioning Status
|
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| Total Sessions |
Aggregated volume of call sessions all services. 💡 Mouse over the diagram to get additional infos. |
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| Total Users | Lists users which have been set "Active" at least once during the shown period. How to set the "Active" state?🔍 A user's "Active" state can be set to enabled via either of the following means:
💡 Good to know:
|
Tenant / Service Entry Listings
In a Multi-Tenants setup, entries are unfolded in a drill-down fashion:
Tenant > Service > Service Users🔍 The details of each level are explained below.
Tenant
On "Tenant" level a list with the following details is shown:
Column |
Description / Purpose |
|---|---|
| Domain | Base level domain under which the service (and service members) are registered under |
| Number of services |
Amount # of services under the respective tenants, also displayed as graph. 🔍 Their state and the graphical representation is described under "Total Service" above. |
| Sessions Last 14 days |
Aggregated calls under that tenant in a small relative view. 🔍 Detailed call metrics can be inspected for each service → See table entry below |
| Monthly Active Users | Users under the current tenant that have been set active at least once this month (either by themselves or their supervisors) |
| Daily Active Users | Users under the current tenant that been set active at least once on this day (either by themselves or their supervisors) |
| Since | Date when tenant was first registered with Nimbus. |
Service
Unfolding a Tenant entry via the > arrow reveals the "services" under that tenant.
Column |
Description / Purpose |
|---|---|
| Service | service clear name as defined in Microsoft services Client- |
| State | See status overview as described above. |
| Users | Assigned total service team members 💡 Summarized from the according Microsoft Teams channel, regardless of their "Active" state |
| Total Sessions | Overall total sessions on that service. |
| Last 14 days |
Sessions over the last 14 days. 💡 Mouse over details provided for each day. |
| Provisioned Since | Date when service was first provisioned for Nimbus. |
Service Users
Unfolding a service entry via the > arrow reveals the Users of that particular service.
💡 This equals the Team Members
Column |
Description / Purpose |
|---|---|
| Name | User Name as defined in MS services |
| UPN | User Principal Name (unique) under the current domain |
| Memberships | Amount of (other) services that the user is part of, including the current viewed service. |
| State |
Indicates if the user is available to take calls or inactive (e.g. Offline). 🔍 Also see User States. |
| Time in State |
Time since last state change (Available / Inactive) occurred. 💡 Note that this is a Nimbus exclusive state and not tied to the to Microsoft Teams IM presence. |
| Active |
Displays if the user is set to active to take calls for the corresponding service. 🔍 A user can have a different active state when part of multiple services and toggle his states accordingly. Refer to the My services page explaining this concept further. |
| Role |
Signals the user role (member or owner) of the respective service. 🔍 Roles can be assigned via User Administration or get automatically granted from being Team Owner in a MS Teams-based team. |
Administration Use Cases
As Nimbus gets more features and complexity added, our Knowledge Base will provide Administration Use Cases with that cover various aspects in a "step-by-step" fashion.
💡Follow these Use Cases to get a good understanding of the UI structure and administrative concepts behind Nimbus.