Pages in this category

• Use Case - Enabling Additional Authorization for Interact

  In this use case, we're going to describe how you can set up an access token to be used for...

  December 1st, 2023 1303 views 0 likes
• Use Case - Exposing an API via Microsoft Entra ID

  In this use case, we handle the scenario where you want to communicate with Assistant using a custom API, which...

  December 4th, 2023 3380 views 0 likes
• Use Case - Setting Up Assistant

  PRECONDITIONS You require tenant administrator rights to create and update tenant and service settings. You need have the required licenses ready to...

  December 5th, 2023 1915 views 0 likes
• Use Case - Setting Up Instant Messaging

  In this use case, we're going to tackle the following topics: Necessary Administration steps to enable the Instant Messaging (IM) modality on...

  December 5th, 2023 2247 views 0 likes
• Use Case - Setting Up Interact

  On this page, we're going through an example setup for your own Interact web presence, covering the following steps: Necessary tenant Administration steps....

  December 5th, 2023 1944 views 0 likes
• Use Case - Routing Unassigned Numbers to Nimbus

  In this use case, you will learn how to reroute unassigned telephone numbers directly to a Nimbus service using PowerShell....

  December 15th, 2023 1503 views 0 likes
• Use Case - Chaining of Assistant Requests

  In this use case, we handle customer calls via PSTN to a service or an agent directly. As a first...

  December 1st, 2023 1505 views 0 likes
• Use Case - Setting Up a Basic IVR Service

  INC Use Case Support Disclaimer LIMITED SUPPORT ON USE CASE SCENARIOS Use Case contents listed on this page have  LIMITED...

  December 1st, 2023 1843 views 0 likes
• Use Case - Setting Up a Federation IT Helpdesk

  This use case helps you set up a multi- tenant (federated) IT Helpdesk, covering the following problems: Calling a Nimbus...

  December 4th, 2023 1565 views 0 likes
• Use Case - Filtering Attendant Contact Search via MS Graph

  In this Use Case we're going to set up a filter for your tenant that is universally applied before a...

  December 4th, 2023 1547 views 0 likes
• Use Case - Setting Up a Contact Center

  INC Use Case Support Disclaimer LIMITED SUPPORT ON USE CASE SCENARIOS Use Case contents listed on this page have  LIMITED...

  December 5th, 2023 2382 views 0 likes
• Use Case - Setting Up Email

  PRECONDITIONS Email - The Email modality must first be enabled for your Tenant. If this is not the case, please...

  March 6th, 2024 1187 views 0 likes
• Use Case - Setting Up Transcription

  INC Beta Feature This feature is in BETA status. Functionality, design and scope may still change  This feature is in...

  April 15th, 2024 1552 views 0 likes
• Best Practices - Omni Channel Contact Center

  This Use Case is meant to give you a step-by-step walkthrough through best practices of a multi-modal contact center. You...

  March 25th, 2024 1440 views 0 likes
• Use Case - Tracking Extended User Presence via Application Permission

  In this use case, we explain how to grant Nimbus the permission to track extended user presence states.  Why does Nimbus...

  June 18th, 2024 2025 views 0 likes
• Use Case - Setting Up a Speech Recognizer in Azure Portal and Nimbus

  Speech recognition is the process of converting spoken words into written text or commands. Speech Recognizers can be used for...

  June 28th, 2024 1451 views 0 likes