In this use case, we're going to describe how you can set up an access token to be used for...
December 1st, 2023 2646 views 0 likes
In this use case, we handle the scenario where you want to communicate with Assistant using a custom API, which...
December 4th, 2023 10035 views 0 likes
PRECONDITIONS You require tenant administrator rights to create and update tenant and service settings. You need have the required licenses ready to...
December 5th, 2023 3787 views 0 likes
In this Use Case, we're going to tackle the following topics: Cover technical and licensing preconditions for enabling the Instant...
December 5th, 2023 4398 views 0 likes
On this page, we're going through an example setup for your own Interact web presence, covering the following steps: Necessary...
December 5th, 2023 3739 views 0 likes
In this use case, you will learn how to reroute unassigned telephone numbers directly to a Nimbus service using PowerShell....
December 15th, 2023 2985 views 0 likes
In this use case, we handle customer calls via PSTN to a service or an agent directly. As a first...
December 1st, 2023 2760 views 0 likes
INC Use Case Support Disclaimer LIMITED SUPPORT ON USE CASE SCENARIOS Use Case contents listed on this page have LIMITED...
December 1st, 2023 3638 views 0 likes
This use case helps you set up a multi- tenant (federated) IT Helpdesk, covering the following problems: Calling a Nimbus...
December 4th, 2023 2930 views 0 likes
In this Use Case we're going to set up a filter for your tenant that is universally applied before a...
December 4th, 2023 2910 views 0 likes
December 5th, 2023 4697 views 0 likes
PRECONDITIONS Email - The Email modality must first be enabled for your Tenant. If this is not the case, please...
March 6th, 2024 3000 views 0 likes
In this use case, we are going through the steps needed for setting up the Transcription feature, including Service Administration...
April 15th, 2024 3518 views 0 likes
This Use Case is meant to give you a step-by-step walkthrough through best practices of a multi-modal contact center. You...
March 25th, 2024 3124 views 0 likes
In this use case, we explain how to grant Nimbus the permission to track extended user presence states. Why does Nimbus...
June 18th, 2024 3839 views 0 likes
Speech recognition is the process of converting spoken words into written text or commands. Speech Recognizers can be used for...
June 28th, 2024 4863 views 0 likes
INC Use Case Preview Feature This use case showcases features that are in PREVIEW and may not yet be available...
May 9th, 2025 2277 views 0 likes
In this Use Case, we're going to verify your WhatsApp business account with Facebook and integrate everything into Twilio. The...
October 28th, 2025 1896 views 0 likes