In this use case, we're going to describe how you can set up an access token to be used for...
December 1st, 2023 998 views 0 likes
In this use case, we handle the scenario where you want to communicate with Assistant using a custom API, which...
December 4th, 2023 2017 views 0 likes
PRECONDITIONS You require tenant administrator rights to create and update tenant and service settings. You need have the required licenses ready to...
December 5th, 2023 1366 views 0 likes
In this use case, we're going to tackle the following topics: Necessary Administration steps to enable the Instant Messaging (IM) modality on...
December 5th, 2023 1587 views 0 likes
On this page, we're going through an example setup for your own Interact web presence, covering the following steps: Necessary tenant Administration steps....
December 5th, 2023 1436 views 0 likes
In this use case, you will learn how to reroute unassigned telephone numbers directly to a Nimbus service using PowerShell....
December 15th, 2023 1104 views 0 likes
In this use case, we handle customer calls via PSTN to a service or an agent directly. As a first...
December 1st, 2023 1088 views 0 likes
INC Use Case Support Disclaimer LIMITED SUPPORT ON USE CASE SCENARIOS Use Case contents listed on this page have LIMITED...
December 1st, 2023 1293 views 0 likes
This use case helps you set up a multi- tenant (federated) IT Helpdesk, covering the following problems: Calling a Nimbus...
December 4th, 2023 1110 views 0 likes
In this Use Case we're going to set up a filter for your tenant that is universally applied before a...
December 4th, 2023 1163 views 0 likes
December 5th, 2023 1779 views 0 likes
PRECONDITIONS Email - The Email modality must first be enabled for your Tenant. If this is not the case, please...
March 6th, 2024 763 views 0 likes
INC Beta Feature This feature is in BETA status. Functionality, design and scope may still change This feature is in...
April 15th, 2024 852 views 0 likes
This Use Case is meant to give you a step-by-step walkthrough through best practices of a multi-modal contact center. You...
March 25th, 2024 908 views 0 likes
In this use case, we explain how to grant Nimbus the permission to track extended user presence states. Why does Nimbus...
June 18th, 2024 1411 views 0 likes
Speech recognition is the process of converting spoken words into written text or commands. Speech Recognizers can be used for...
June 28th, 2024 820 views 0 likes