Luware Nimbus Assistant provides context during an incoming call and operates outside of your My Sessions Dashboard. Assistant can be installed on your PC...
November 28th, 2023 11080 views 0 likes
Click to Call allows you to make calls (via Assistant UI) by clicking on specifically prepared HTML links. PRECONDITIONS Enterprise Routing...
November 29th, 2023 4056 views 0 likes
The main goal is to showcase how Click to Call works in conjunction with Salesforce via the Contact view. PRECONDITIONS A Nimbus...
December 18th, 2023 3984 views 0 likes
In this use case, we're going to tackle External Tasks in combination with Nimbus Assistant. The goal is to open My Sessions automatically,...
December 4th, 2023 3376 views 0 likes
The Assistant App is installed on Client PCs and can provide Nimbus task context via popup window. Based on configured Service...
November 28th, 2023 11836 views 1 likes
The most basic call scenario when using Nimbus Assistant is the safe (attended) call transfer. Unlike a Blind Transfer, the safe...
September 25th, 2025 962 views 0 likes
The quickest call transfer scenario when using Nimbus Attendant is the blind (unattended) call transfer. Unlike a Safe Transfer the blind...
October 1st, 2025 881 views 0 likes
With the Consultation Call feature in Nimbus Assistant, you have the possibility to consult with an consultant before a transfer to either...
November 10th, 2025 795 views 0 likes