Luware Nimbus Assistant provides context during an incoming call and operates outside of your My Sessions Dashboard. Nimbus Assistant can be installed on your...
November 28th, 2023 12158 views 0 likes
Click to Call allows you to make calls (via Nimbus Assistant UI) by clicking on specifically prepared HTML links. PRECONDITIONS Enterprise...
November 29th, 2023 4407 views 0 likes
The main goal is to showcase how Click to Call works in conjunction with Salesforce via the Contact view. PRECONDITIONS A Nimbus...
December 18th, 2023 4295 views 0 likes
In this use case, we're going to tackle External Tasks in combination with Nimbus Assistant. The goal is to open My Sessions automatically,...
December 4th, 2023 3616 views 0 likes
The Nimbus Assistant App is installed on Client PCs and can provide Nimbus task context via popup window. Based on...
November 28th, 2023 12871 views 1 likes
The most basic call scenario when using Nimbus Assistant is the safe (attended) call transfer. Unlike a Blind Transfer, the safe...
September 25th, 2025 1188 views 0 likes
The quickest call transfer scenario when using Nimbus Attendant is the blind (unattended) call transfer. Unlike a Safe Transfer the blind...
October 1st, 2025 1105 views 0 likes
With the Consultation Call feature in Nimbus Assistant, you have the possibility to consult with an consultant before a transfer to either...
November 10th, 2025 1099 views 0 likes