Assistant - Supported Features Assistant in Nimbus User Portal (Web Browser) Client Assistant (Locally installed App) Blind Transfer...
April 11th, 2024 views 0 likes
Contact Center - User1 Features User-individual Skills and Responsibilities 2 ✔️ Individually assigned Responsibility Profiles for users 2 ✔️ Custom (on /...
Interact - User Features Interact - direct website to user interaction without service requirement (only: AV 2 IM 3 modality)...
Attendant - User1 Features Attendant Console personal UI for task handling, Contact Group management, taking notes and extended user search...
Companion - Nimbus Admin Portal AI driven features, that help administrate your Nimbus cluster, for example by providing AI-driven guidance...
User Features General (Administrative) User Features Nimbus Personal App in MS Teams (when Nimbus App Manifest is provisioned) ✔️ Change...
March 15th, 2024 views 0 likes
Service License Advanced Routing Direct Call Handling User-related 1 Enterprise Routing Contact Center Modalities Call Handling (Audio/Video) ✔️ ✔️...
Base Licenses Nimbus offers different license types for services and users, plus Consumption Licenses for usage-based features, with according Nimbus...
January 15th, 2024 views 0 likes
Addon / App Features included… …for Services …for Users Attendant Console Allows the user to act as a front...
March 19th, 2024 views 0 likes
Service License Service Integrations Supported by Nimbus Integration Model 3 Workflow Activities Advanced Routing Direct Call Handling...
April 19th, 2024 views 0 likes
General (Administrative) User Features Nimbus Personal App in MS Teams (when Nimbus App Manifest is provisioned) ✔️ Change History tracking...
May 23rd, 2025 views 0 likes
Modalities are configured channels of communication that Nimbus allows and tracks for Reporting purposes. When a modality is disabled, Nimbus...
October 15th, 2025 views 0 likes