| Addon / App | Features included… | …for Services | …for Users |
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Allows the user to act as a front desk operator. | ✔️ | |
➕ Get access to extended Address Book searches. | |||
➕ Support Call Handling scenarios (e.g. Safe, Blind transfer, Consultation calls). | |||
➕ Customizable contact groups with note-taking capabilities. | |||
| 🔎 Adds separate features, can be licensed per user. | |||
 |
Allows direct interaction widgets on your website | ✔️ | ✔️ |
➕ Remove the need of additional software on customer side. | |||
➕ Optionally avoid service queues if you want customers to directly interact with your users. | |||
| 🔎 Adds separate features, can be licensed and enabled per user and/or per service. | |||
 |
Assistant runs in your browser as a small UI extension, or as standalone Assistant App, which offers additional features: | ✔️ | |
➕ In-Browser, within the Nimbus Portal UI: Allows RONA or Responsibility Profiles management. | |||
➕ Installed as standalone App: Removes the need to have Nimbus open in your browser at all times. The App will automatically show context and trigger web requests on incoming Nimbus tasks. | |||
| 🔎 Can be licensed per user. Included with Contact Center license. | |||
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AI-driven features that guide your administrators and assist your users: | ✔️ | ✔️ |
➕ Guided administration: Companion Interface with Knowledge Assistant and Configuration Assistant, for product answers and setup help. | |||
➕ Assisted conversations: Transcription, Summarization and Codes and Tags suggestion for your users. | |||
| 🔎Adds separate features, requires a separate service license and per-user license. |
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