🔍 COMPARISON: Not Available Reason (NAR) vs. Not Ready Reason (NRR)
NAR and NRR may sound alike, but each answers different questions.
- NAR - Not Available Reason, are user-picked from a pre-defined list of Not Available Reasons (NAR).
- NRR - Not Ready Reason, is automatically determined by Nimbus for the user, based on their User State.
- Tenant Admins can configure if these reasons are tracked in Nimbus reporting, or be exposed to the Nimbus UI.
Learn more…
| Criteria | Not Available Reason (NAR) | Not Ready Reason (NRR) |
|---|---|---|
| Trigger Point | The user manually picks a reason in the Nimbus Assistant app when their Microsoft Teams presence changes to Away, Busy, or Do Not Disturb (after a period of inactivity or manual presence change in MS Teams). | Nimbus calculates the reason automatically whenever a user's presence, duty state, or task activity makes them Not Ready. No action from the user is required. |
| When to Use | Used to capture a business reason for a user's non-availability (for example "In a meeting" or "On a break") for later reporting. | Always on once enabled. Use it to see, at a glance, why Nimbus considers a user Not Ready, without waiting on the user to respond. |
| Where Shown in UI |
💡Not Available Reasons (NAR) provided and assigned per user. Shown by default in Nimbus Assistant UI prompts. ✅ Optional Admin setting: Can also be surfaced with the Tenant Data Privacy Setting > "Display Not Available Reasons on Tooltips" ⮑ When enabled:
|
💡Not shown by default.. Automatically generated and shown once enabled.
✅ Optional Admin setting: Can be surfaced with the Tenant Data Privacy Setting > "Display Not Ready Reasons on Tooltips" ⮑ When enabled:
|
| Tracked in Reporting |
✅Optional: Only if Tenant Data Privacy Setting > "Persist User States in Reporting" is enabled. ⮑ When enabled: In historical Nimbus Reporting as part of the Nimbus Reporting Model > Slowly Changing Dimensions > |
✅Optional: Only if Tenant Data Privacy Setting > "Persist User States in Reporting" is enabled. ⮑ When enabled: In historical Nimbus Reporting as part of the Nimbus Reporting Model > Slowly Changing Dimensions > |