| Modality ► | |||||||
|---|---|---|---|---|---|---|---|
|
Direction ► State ▼ |
Inbound |
Outbound |
Outbound |
Outbound with Workflow |
None |
Inbound |
Inbound |
| Incoming | Blocking | Blocking | Blocking | Blocking | Blocking | Blocking | Blocking |
| Dialing Out | n/a | Blocking | Blocking | n/a | n/a | n/a | n/a |
| Connected | Blocking | Blocking | Blocking | Blocking | Configurable3 | Configurable3 | Configurable3 |
| Transferring | Blocking | n/a | n/a | n/a | n/a | n/a | n/a |
| On Hold | Blocking | Blocking | Blocking | Blocking | n/a | n/a | n/a |
| Parked | Non-blocking | Non-blocking | Non-blocking | Non-blocking | Non-blocking | Non-blocking | Non-blocking |
| Unparking1 | Blocking | Blocking | Blocking | Blocking | n/a | n/a | n/a |
| In ACW2 | Blocking | Blocking | Blocking | Blocking | n/a | n/a | n/a |
1 Not a visible state on the UI. While Nimbus is unparking a session, a “blocking” invitation in MS Teams prevents the user from receiving further tasks.
2 Includes extended ACW. Generally the ACW timer will not start when a parked session is being terminated.
3 Configurable per service via Modalities Service Settings.