INC Dashboard Widget Data Size Limitations
☝FILTER/QUERY SIZE LIMITATIONS
To keep the performance on Dashboards manageable, query limits of 200 users / 200 services each apply on filtering (e.g. when selecting very large Organization Units). This limit applies summed-up across all widgets on the same Dashboard.
💡A warning and counters will be shown when this limit is exceeded and data will not be queried.
💡(Existing) Dashboards that break this limit will not be adjusted retroactively, but also show the warning instead of the actual data query.
Contact Center Portal User Roles with access ► |
SUPERVISOR | TEAM / SERVICE OWNER |
CC USER | ||||
|---|---|---|---|---|---|---|---|
| Widget Group | Name | Description | User | Service | Owner | Owner Limited | Team Member / Agent |
|
Service Widgets |
Service KPI Tile | Shows a single service KPI for the selected services. | ✅ | ✅ | ✅ | ✅ | |
| Service KPI Tabular | Shows Service KPI's per Service in a tabular view. | ✅ | ✅ | ✅ | ✅ | ||
| Service KPI Chart | Shows a single historical service KPI value of today for the selected services with comparative trend and graphical look back. | ✅ | ✅ | ✅ | ✅ | ||
| Service KPI Comparison Chart | Shows Service KPI's in a chart per Service for comparison. | ✅ | ✅ | ✅ | ✅ | ||
| Service KPI Graph | Shows Service KPI's aggregated for one or more services over time. | ✅ | ✅ | ✅ | ✅ | ||
| Service Queue Tabular | Shows the current tasks in queue for multiple services. | ✅ | ✅ | ✅ | ✅ | ||
| Live Service Tasks Tabular | Shows the current live inbound tasks for multiple services. | ✅ | ✅ |
✅ | ✅ | ||
| Service Outbound Tasks Tabular | Shows the current Outboundoutbound tasks for multiple services. | ✅ 🔧 |
✅ 🔧 |
✅ |
✅ | ||
| Service External Tasks Tabular | Shows a heatmap with task resolution information with historical data ranging back up to 4 weeks. | ✅ 🔧 |
✅ 🔧 |
✅ |
✅ |
||
| Service Heatmap | Shows the a Heatfor multiple services. | ✅ | ✅ | ✅ | ✅ | ||
| Service Supervision | Shows the current tasks for multiple services to supervise → See Dashboard Supervision |
✅ ▼ |
|||||
| User Widgets | User Performance Tabular | Shows the user performance information in a tabular view. | ✅ | ✅ | |||
| User State Tabular | Shows the current user states in a tabular view. | ✅ | ✅ | ||||
| User State Chart | Shows the current user states in a chart view. | ✅ | ✅ | ||||
| User Supervisor Tabular | Allows supervisors to administrate users. → See Dashboard Supervision |
✅ ▼ |
|||||
| User Tile | Shows a count of users matching your filter criteria. | ✅ | ✅ |
||||
| Common Widgets | Markdown | Allows you to display formatted text and pictures on your dashboard through markdown syntax. | ✅ | ✅ | ✅ | ✅ | ✅ |
| Date & Time | Shows the current Date and/or Time. | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Embedded Website | Allows you to present external content/websites on your dashboard. | ✅ | ✅ | ✅ | ✅ | ✅ | |
About widget access
🔎Dashboard Access:
- Contact Center User licenses are required to view any personal Dashboards or non-personal Dashboards in the Nimbus UI.
- Additionally, a service-affiliated user role (e.g. member, owner) is required to see data in within widgets, following Organization Unit rules (→ see Data Access Rule below).
🔎Supervision / Agent Roles:
- 🔧 Users with additional extended permissions (Supervisors , Service/Team Owners) can interact with certain widgets, e.g. to perform Dashboard Supervision or delete pending from the queue. ✅ This requires an additional “Supervisor” role, to be applied via User Administration > Roles tab.
- ☝ Note that Supervisors which also act as Agents (assigned in Agent Service Settings) cannot engage in Supervision sessions while they have a call ongoing.
🔎Data Access Rule: Dashboards and data shown inside widgets follow general User Permission and Organization Unit restrictions, meaning:
- Data is shown according to the currently logged in user permissions, not any delegated permissions of the user that created the Dashboard.
- Filter (re)adjustments to widgets are allowed if the user has access, but only by following "reading along the path" Organization Unit rules of that user.
🤔 What does this mean? Dashboard user B may see and customize widgets which may have been originally added by different user A (e.g. an higher level Admin). However, the Service KPI, as well as User and Task information shown inside those widgets is always limited to the services the user B is a part of.