Determines which columns get shown in a tabular widget.

💡 To reorder, drag and drop the entries     

During Edit Mode you can do the following:

• Change the column width by dragging the handles between columns (shown on mouse-over)
• Change the default column sorting order by clicking on the header.

 🔍This column relates exclusively to Supervision widgets.

✅ You require "Supervisor" User Roles to use the controls. Refer to Dashboard Supervision for details.

☝ Attention: Your previous data source selection is removed when switching between options below. If you need to filter with different sources (e.g. specific users and Organization Units), create two separate widgets instead.

Select a type of data source with the following options:

• Services - (for "Service" type widgets). Shows all services based on your roles and memberships. → Also see User Administration > Services tab.
• Users - (for "User" type widgets). Shows all users based on your roles and which are part of your services. → Also see Service Administration > Users tab.

Organization Units - ✅ SUPERVISOR You require a service / user supervisor role granted for the corresponding Organization Unit to see entries.    
→ Also see User Administration > Roles tab.

Service Type "Supervisor" Role applied	"Service" Type widget OU selection

Note: Properties below are unique to the "Current Date and Time" widget:

• Allows to select a clock type: Digital or Analog design
• Allows to show and set a time zone (UTC offset)
• Allows to show current date and set a format
• Allows to show current time as digits (e.g. in addition to analog format or if only a date should be shown) and set the time format.
• Allows custom content, can be formatted with markdown. See → Content

Limit the list of Outbound Service Call / Call On Behalf tasks that only match the due date criteria.

🔍 Tasks are created and manipulated via Flow Actions of the Microsoft Power Automate Connector.

Filters narrow down entries in widgets. Based on the widget type the following filters are available:

• Busy Hours (Heatmap Widget) - Hides columns without data, showing only data points with recorded values, down to a minimum of 5h on a day.
• Duty Profiles → Shows the duty profile of users. 🔍 See Responsibility Profiles and → Skills and Responsibilities.
• Duty States (Duty, Off Duty) . 🔍 See → "Duty Profile" column in user-type widgets.
• Level (of Distribution) in .  🔍 See →Distribution Policies.
• Modality (channel) used for the task. 🔍 See Supported Modalities.
• MS Teams Presence State (Available, Busy, Away, DND, BRB, Offline)
• Nimbus Service Task States (In IVR, In Queue, In IVR After Queue, Connected, Parked, Transferring)  
  🔍 Also see → "States" entry in this table.
• Tasks (All, Handled, Not Handled)  
  🔍 Also see → Nimbus KPI Calculations for details on task resolution.
• Type (of operator >, >=, <, <=). Used in conjunction to filter e.g. user lists by a certain time in state (e.g. ACW or RONA).

Determines grid tiles used by this widget.

💡 widgets may snap back to certain min / max grid sizes depending on widget type, e.g. to allow a minimum of content being shown.

💡 While in "Edit mode" you can also adjust the widget height via the handles on its bottom-right.

For tabular widgets, amount of entries to show before pagination should occur. 

For bar chart widgets, shows the bars in either horizontal (X-Axis) or vertical (Y-Axis) direction.

Various Key Performance Indicators (KPI), also used within "Live" Reporting for each service.

• In queue, TASK(S)
• Connected, TASK(S)
• Active, MEMBER(S)
• Available, MEMBER(S)
• Not Available, MEMBER(S)
• Longest waiting task, (hh:)mm:ss  

"Historical" / based on →  TimeFrame

• Acceptance SLA, % 
• Accepted by user in SLA, TASK(S)
• Accepted by user, TASK(S)
• Handled by System, TASK(S)
• Handled rate, %
• Hangup SLA, %
• Hangup before accept, TASK(S)
• Hangup by workflow, TASK(S)
• Hangup in IVR after Queue, TASK(S)
• Hangup in IVR, TASK(S)
• Hangup in queue in SLA, TASK(S)
• Hangup in queue, TASK(S)
• Not handled, TASK(S)
• Queued, TASK(S)
• Reachability, %
• Total, TASK(S)
• Transferred by workflow, TASK(S)
• Voice message, TASK(S)
• Ø Connected time, (hh:)mm:ss
• Ø IVR time, (hh:)mm:ss
• Ø Queue time, (hh:)mm:ss

Allows to hide or show a KPI legend on any side of the widget.

Options: Hidden, Right, Bottom, Left, Top

💡 When "Hidden" is selected, the legend can be accessed via mouseover on an info-icon in the widget corner.  

Shows the level of call (task) escalation in a service queue. A user's individual Duty State (and associated Responsibility Profile ) determines at which level they are considered for calls. Skills and Responsibilities are defined for each user. Only users matching the criteria are selected for calls. 

→ See Filters .

🔍 Level escalation is defined in a Distribution Policy and applied in the Distribution Service Settings of the respective Contact Center Service. 

💡 This widget property can be combined with a → Trend indicator, or used standalone.

• Toggle (on/off). When enabled, displays a a look back chart.
  • Based on selected lookback options: 30, 14, 7 or 5 days
  • Default: 5d
• When the "Look Back Chart" is enabled you can can also show/hide a value axis

Narrows down Users the MS Teams Presence Status (Available, Away, BRB, Busy, DND, Offline, Unknown)

→ See widget Filters .

Optional KPI to show on the left Y-Axis. Can either be:

• Tasks
• Time
• Percentage

Up to 4 Metrics of the same type can be shown (stacked).

🔍 Also see → KPI for details on each Metric.

Column showing the 🔎 Task Priority of incoming calls. Tasks are distributed in a Round-Robin method.

Limit the list of Outbound Service Call / Call On Behalf tasks that only match the remaining retries criteria. 

💡 A retry is one attempt to distribute an outbound call to a user. If the Nimbus user (Agent) does not respond in time, this number is incremented up until a specified maximum.

🔍 Tasks retries are specified and manipulated via Flow Actions of the Microsoft Power Automate Connector.

Optional KPI to show on the right Y-Axis. Can either be:

•  
  • Tasks
  • Time
  • Percentage

Up to 4 Metrics of the same type can be shown (stacked).

🔍 Also see → KPI for details on each Metric.

Determines the status of a task, as it used in other views and for Reporting.

• Outbound Service Calls are filtered by states:
  • Scheduled - while scheduled it can be deleted or properties changed
  • In Progress - while in this state, changes or deletion of the task properties are not possible
• External Tasks are filtered by states:
  • In IVR, In IVR After Queue, In Queue, Connected

🔍 Tasks are created and manipulated via Flow Actions of the Microsoft Power Automate Connector.

Status indicator for when Supervision → Controls were used.

🔍 This column relates exclusively to Supervision widgets. Refer to Dashboard Supervision for details.

Applies an event threshold that reacts to a specified KPI (or column in tabular widgets).

The threshold criteria are as follows:

Rules	Rule matching happens from top to bottom upon first "match" the threshold evaluation is aborted. The order can be changed with the drag & drop handles located on the left of already defined threshold list entries.
Values	Values depend on the → KPI selected for the threshold (e.g. number of tasks members, or percentage of handled calls). Non-numerical entries (e.g. User Presence State) can also be affected, e.g. when a presence state exceeds a certain "Time in State" threshold. Here is an example: ☝ Note that changing your → KPI metric type (e.g. from percentage to flat numbers) deletes the defined thresholds.
Display Format	The display format is picked based the chosen KPI %: default to "100%" tasks/users: defaults to "0" hh:mm:ss: defaults to "00:00:00" with timepicker
Sound	Plays a sound when the threshold criteria is met coming from either below or above the designated value.

Used to specify an embedded website.

 The URL must start https:// - insecure websites are not allowed.

💡 This widget can be combined with a → Look Back Chart, or used standalone.

• Toggle (on/off). When enabled, displays a Trend Indicator if available for the selected KPI. A trend is calculated as follows:
  • Based on selected lookback options: 30, 14, 7 or 5 days
  • Default: 30d
• When the Trend Indicator is enabled you can can also configure if "Upward trend is"
  • Positive (Green), Negative (Red), Inconclusive (Blue)
  • Default: Positive

Determines what type of User States the widget should display.

• User Presence State: Displays the MS Teams Presence Status (Available, Away, BRB, Busy, DND, Offline, Unknown)
• User Duty State: Displays the Duty States of the user (On Duty: Available, On Duty: Not Available, Off Duty)
• User Duty Profile: Displays the current Duty Profiles selected by users (Duty, Off Duty)

💡 Note that after selection additional filters to narrow down the states become available.

Allows to filter entries by inequality operators " >, >=, <, =<" for: 

• Time spent in ACW (After Call Work).
• Time spent in Extended ACW.
• Time spent in RONA state.

All times are specified in hh:mm:ss

🔍 Note that RONA and ACW values can be adjusted via Distribution Service Settings for each Service.

Determines grid tiles used by this widget.

💡 widgets may snap back to certain min / max grid sizes depending on widget type, e.g. to allow a minimum of content being shown.

💡 While in "Edit mode" you can also adjust the widget width via the handles on the widget's bottom-right corner.