The " Services" view allows administrators to manage, edit and remove existing teams under their tenant. It contains the following elements: A service list with search,...
December 6th, 2023 1984 views 0 likes
Outside of Service Provisioning directly via MS Teams, services can also be created via the Administration UI. IVR Services IVR services are...
November 30th, 2023 1059 views 0 likes
Marking a service for deletion will disable the service. Incoming calls will be answered with a static announcement. By clicking...
November 30th, 2023 1224 views 0 likes
INC User Assignment Types Each Nimbus service can be of a different user assignment type that determines ho Each Nimbus service can be of...
December 5th, 2023 1194 views 0 likes
License downgrades can be performed from within the Licensing Management overview. When Nimbus Features are already in use, a warning...
December 3rd, 2023 935 views 0 likes
Depending on how new services are provisioned in Nimbus, the user Role Access Concept assignment handles slightly different. In general, the following user assignment types are used: User assignment...
December 7th, 2023 1256 views 0 likes
Nimbus offers different types of service licenses, tied to a set of individual Nimbus Features respectively. Nimbus service types. Each selection is...
December 7th, 2023 1394 views 0 likes
INC Use Case Support Disclaimer LIMITED SUPPORT ON USE CASE SCENARIOS Use Case contents listed on this page have LIMITED...
December 1st, 2023 1161 views 0 likes
December 5th, 2023 1627 views 0 likes
This Use Case is meant to give you a step-by-step walkthrough through best practices of a multi-modal contact center. You...
March 25th, 2024 791 views 0 likes