Assistant works standalone App and can also provide context during calls to individual users. As Administrator you can configure the following: Define...
November 28th, 2023 585 views 0 likes
Direct Call Templates are HTTP data handling requests methods sent out during specific trigger events. As their name implies they trigger on...
November 30th, 2023 768 views 0 likes
Service Call Templates are HTTP data handling requests methods sent out during specific trigger events. As their name implies they trigger...
December 7th, 2023 761 views 0 likes
Each template type can consist of one or multiple data handling actions (HTTP Requests with header and body) which get executed in...
May 8th, 2024 230 views 0 likes
In this use case, we handle customer calls via PSTN to a service or an agent directly. As a first...
December 1st, 2023 628 views 0 likes
In this use case, we're going to tackle the following topics: Get a directly called agent's token by defining a Direct Call...
December 5th, 2023 625 views 0 likes
The Assistant configuration allows to define direct- or service call templates. These templates either trigger when Nimbus users are being called directly...
November 28th, 2023 780 views 0 likes
In this use case, we handle the scenario where you want to communicate with Assistant using a custom API, which...
December 4th, 2023 1103 views 0 likes
The following steps describe how Azure should be configured for Interact. You require an ACS (Azure Communication Services) endpoint for the...
November 28th, 2023 511 views 0 likes
PRECONDITIONS You require tenant administrator rights to create and update tenant and service settings. You need have the required licenses ready to...
December 5th, 2023 799 views 0 likes