Create Service

Outside of Service Provisioning directly via MS Teams, services can also be created via the Administration UI.

IVR Services

IVR services are detached from the usual "Microsoft Teams based" Nimbus services. Their user assignment is by default set to "None" and special rules apply:

NOTES ON "IVR" SERVICE CREATION

  • Provisioning via Microsoft PowerShell steps are still required after adding the service. Otherwise it is not operable.
  • The service does not relate to any "MS Teams Team" and thus is not assigned to a channel or user list. The main purpose of such a service is call forwarding (e.g. an "IVR Service").
  • "Queue" Activities in Workflows are not allowed as they would would require assigned service users for call distribution. By default an IVR Workflow Template is provided as a valid example. Workflows with "Queue" steps are omitted from the list.
  • Context and Extensions tabs (usually shown in Service Settings for Nimbus users) are hidden as there is nothing to handle or configure in that aspect.
 

 💡 All "Administration" user roles have the possibility to access and edit these type of services.

Creation of a new IVR service with no users (team) attached

Skill-based services

Contact Center Skill-based services require a Contact Center license. Their user assignment is by default "Skill-based" and special rules apply:

NOTES ON "CONTACT CENTER" SERVICE CREATION


💡 All "Administration" user roles and "service owners" have the possibility to access and edit these type of services.

 

Setting a service to Skill-based call distribution

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