Dashboard Widgets

Dashboard data widgets and related user roles with access

INC Dashboard Widget Data Size Limitations


To keep the performance on Dashboards manageable, query limits of 200 users / 200 services each apply on filtering (e.g. when selecting very large Organization Units). This limit applies summed-up across all widgets on the same Dashboard.

💡A warning and counters will be shown when this limit is exceeded and data will not be queried.

💡(Existing) Dashboards that break this limit will not be adjusted retroactively, but also show the warning instead of the actual data query.


Contact Center Portal User Roles with access ►



Widget Group Name Description User Service Owner Owner Limited Team Member / Agent
Service Widgets  

Service KPI Tile Shows a single service KPI for the selected services.  
Service KPI Tabular Shows Service KPI's per Service in a tabular view.  
Service KPI Chart Shows a single historical service KPI value of today for the selected services with comparative trend and graphical look back.  
Service KPI Comparison Chart Shows Service KPI's in a chart per Service for comparison.  
Service KPI Graph Shows Service KPI's aggregated for one or more services over time.  
Service Queue Tabular Shows the current tasks in queue for multiple services.  
Live Service Tasks Tabular Shows the current live inbound tasks for multiple services.  
Service Outbound Tasks Tabular Shows the current Outboundoutbound tasks for multiple services.  


Service External Tasks Tabular Shows a heatmap with task resolution information with historical data ranging back up to 4 weeks.  



Service Heatmap Shows the a Heatfor multiple services.  
Service Supervision Shows the current tasks for multiple services to supervise → See Dashboard Supervision   


User Widgets User Performance Tabular Shows the user performance information in a tabular view.      
User State Tabular Shows the current user states in a tabular view.      
User State Chart Shows the current user states in a chart view.      
User Supervisor Tabular Allows supervisors to administrate users. → See Dashboard Supervision


User Tile Shows a count of users matching your filter criteria.  

Common Widgets Markdown Allows you to display formatted text and pictures on your dashboard through markdown syntax.
Date & Time Shows the current Date and/or Time.
Embedded Website Allows you to present external content/websites on your dashboard.
Dashboard widgets and related user roles with access

About widget access

🔎Dashboard Access:

  • Contact Center User licenses are required to view any personal Dashboards or non-personal Dashboards in the Nimbus UI.
  • Additionally, a service-affiliated user role (e.g. member, owner) is required to see data in within widgets, following Organization Unit rules (→ see Data Access Rule below).

🔎Supervision / Agent Roles:

  • 🔧 Users with additional extended permissions (Supervisors , Service/Team Owners) can interact with certain widgets, e.g. to perform Dashboard Supervision or delete pending from the queue. This requires an additional “Supervisor” role, to be applied via User Administration > Roles tab.
  • ☝ Note that Supervisors which also act as Agents (assigned in Agent Service Settingscannot engage in Supervision sessions while they have a call ongoing. 

🔎Data Access Rule: Dashboards and data shown inside widgets follow general User Permission and Organization Unit restrictions, meaning:

  • Data is shown according to the currently logged in user permissions, not any delegated permissions of the user that created the Dashboard. 
  • Filter (re)adjustments to widgets are allowed if the user has access, but only by following "reading along the path" Organization Unit rules of that user.

🤔 What does this mean? Dashboard user B may see and customize widgets which may have been originally added by different user A (e.g. an higher level Admin). However, the Service KPI, as well as User and Task information shown inside those widgets is always limited to the services the user B is a part of.


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