| Mailbox Folder name1 | Description / Task relevance |
|---|---|
| Inbox (Default) |
When a new mail is reaching the inbox, Nimbus creates a Reporting2 Service Session. ☝ Caution: Check your inbox for spam / malware
✅ As Administrator: → Ensure that you check incoming mail for spam and malware before it reaches the Inbox and gets distributed by Nimbus. |
|
<Custom Folder> (Any name) |
Allows subscription of one service per folder. A folder already assigned to another service (via Modalities Service Settings) cannot be selected again. ⮑ A warning “This folder is already assigned to another service” is shown. ✅ Recommended Action - Pre-Sorting: Use Outlook/Exchange rules to pre-sort incoming mail into subfolders, so only mails in folders subscribed by your services turn into a Nimbus task. |
| Handled |
The Email is moved here when
|
| WF ended | Moved here when the “Disconnect” Conversation Handling Activity was used. Applies to either Reporting(1) status: “Workflow Disconnect After Queue” or “Workflow Disconnect” |
| Failed |
The Email is moved here when:
|
1 Only Nimbus-managed folders (Handled/Workflow Ended/Failed), and custom subfolders are selectable in Modalities Service Settings; other well-known system folders (Drafts, Sent Items, Junk Email, etc.) are excluded from the picker.
2 🔎See Nimbus Reporting Model > Static Dimensions > User Session Outcomes / Service Session Outcomes. By checking Historical Sessions or the Nimbus Power BI Template you can see which actor (user/system) lead to the final session outcome.