Handling calls in Nimbus works identical to how you handle calls within the MS Teams client, using existing call features...
November 29th, 2023 2299 views 0 likes
Nimbus services handle Email tasks within their regular queue within the My Sessions view. PREREQUIREMENTS Contact Center Note that Email is...
February 13th, 2024 706 views 0 likes
Nimbus services handle External Tasks within their regular queue, e.g. the My Sessions view or Attendant Console . For example, a Nimbus user is...
March 13th, 2024 465 views 0 likes
Handling service Instant Messaging (IM, or synonymously “Chat”) tasks in Nimbus works in a very similar fashion than Call Handling....
November 29th, 2023 1480 views 0 likes
Adaptive Cards show dynamic information with your MS Teams channels to inform about pending interactions. As the name implies their...
November 28th, 2023 1592 views 0 likes
Duty States are the Nimbus way to signal if you are on or off duty. As part of Responsibility Profiles, they add...
December 1st, 2023 1433 views 0 likes
Contact Center Service Type feature. RONA (Redirect On No Answer) is a "not selectable / available" User State for all type of services. A Nimbus user in...
December 6th, 2023 2108 views 0 likes
The Call on Behalf feature allows service users to impersonate and make calls as the service itself. This feature is...
December 4th, 2023 1814 views 0 likes
Outbound Calls are scheduled tasks that are added to a service queue for distribution among users. PRECONDITIONS Contact Center Outbound...
April 26th, 2024 1077 views 0 likes