By default, Nimbus does only notify the user on incoming Audio/Video calls. However, on certain channels of communication (such as External Task or Email) there is no call event in MS Teams to notify the user about. The Teams client will therefore not have any notification toast to show. Nimbus therefore offers a notification feature that can be toggled on via your individual user preferences.
Visibility / Licensing: Notification settings described on this page are only shown when the External Task or Email modalities are enabled on your General User Settings. Please note that additional modalities are subject to License Management. It may also be that certain modalities are disabled on your entire tenant, so the according settings may not be shown on your suer account.
💡 Good to know: With Assistant App installed on your PC, a pop-up window will already be presented on your desktop during any incoming service task (external or other). In this case you may may not need the extra notification features listed below.
Audio Notifications
When the audio notification setting is enabled Nimbus plays an audio notification via your Browser or MS Teams for as long as the task is in "incoming" status. The audio file will be looped until the task is accepted or rejected.
PRECONDITIONS
- Nimbus Portal needs to be open either via the Nimbus Personal App in MS Teams or in your Edge/Chrome browser to play the audio.
- Allow Nimbus to play sound in your browser. Your audio playback depends on your default output device and the volume set for your browser.
Show me how to configure this...
To allow sound playback in your browser (Chrome):
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Sound still not playing? Check your volume levels:
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Browser Notifications
- When enabled a browser notification is sent via Windows the desktop sidebar an incoming External Task.
- When clicking on the notification you will be brought directly to the Nimbus Portal > My Sessions view.
PRECONDITIONS
- Nimbus Portal needs to be open in your Edge/Chrome browser.
- Ensure that settings for both your browser and MS Windows allow for notifications to be sent.
Show me where to configure this...
In Windows 11:
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In your browser:
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💡 Note: Keep in mind Windows 11 "Do not Disturb" mode can also prevent Notifications from being shown.