The Export Configuration feature allows Nimbus administrators to export user and service configurations as downloadable files in JSON or CSV format. This supports audits, backups, migrations, and support sharing without requiring technical Nimbus API expertise.
Export Formats
The export supports two formats, selectable via the UI buttons:
| Format | Content-Type | Description |
|---|---|---|
| JSON | application/octet-stream |
Full structured JSON data with nested
|
| CSV | text/csv |
Human-readable flat CSV with one column per field. The CSV format applies the following transformations:
|
Export Procedure
- Log into to Nimbus Admin Portal.
- Select either Services or Users to get to the overview.
-
Select one or several service / user entries via their checkboxes in the first column.
💡You can select entries across multiple pages.
⮑ A popup opens, presenting with additional options. -
Click on “Export JSON” or “Export CSV”.
⮑ An exported text file is being generated and then downloaded by your browser.
Service Data
Service - JSON Export
Example service export JSON file (collapsed and shortened for readability)
{
"exportType": "Services",
"exportedAt": "2026-04-02T07:04:20.0457135+00:00",
"totalRequested": 2,
"totalSucceeded": 2,
"totalFailed": 0,
"entries": [
{
"id": "05af86c9-3bae-424f-89b9-b85422139794",
"displayName": "Documentation Team",
"general": {
"profiles": null,
"skills": null,
"roles": null,
"nars": null,
"assistant": null,
"interact": null,
"modalities": {
"distribution": {
},
{
"id": "8910b42f-9546-4690-9b57-79b7ae59b28e",
"displayName": "Documentation Team Skill-based",
"general": {
"profiles": null,
"skills": null,
"roles": null,
"nars": null,
"assistant": null,
"interact": null,
"modalities": {
"distribution": {
}
],
"errors": [],
"organizationUnitNames": {}
}User - CSV Export
- Log in as Nimbus Admin Portal
- Select one or several services via their checkboxes in the first column
- Click on “Export CSV”
⮑ A CSV (comma separated value) file is being generated and then downloaded by your browser.
| Column | Format |
|---|---|
| Service Name | Direct |
| Service Email | Direct |
| Organisation Unit | Resolved to name |
| PSTN Enabled | Yes / No |
| PSTN Number | Direct or empty |
| Advanced | License normalization |
| Enterprise | License normalization |
| Contact Centre | License normalization |
| Interact (Add-on) | License normalization |
| Acceptance Time | Duration format |
| Hangup Time | Duration format |
| Short Conversation Threshold (s) | Integer |
| Service Call Enabled | Yes / No |
| Teams Channel | Direct or None |
| Mailbox | Direct or None |
| Workflow: Audio/Video | Name or None |
| Workflow: Outbound A/V | Name or None |
| Workflow: IM | Name or None |
| Workflow: Email | Name or None |
| Workflow: External Task | Name or None |
| Workflow: WhatsApp | Name or None |
| Workflow: SMS | Name or None |
| Transfer on Exit Target | Name or None |
| Distribution Policies | Semicolon-separated |
| User Assignment | All Users / Policy-Based |
| Distribution Priority | Enum name |
| ACW Enabled | Yes / No |
| ACW Duration | Duration format |
| ACW Allow Stop | Yes / No |
| ACW Allow Extend | Yes / No |
| Persistent RONA | Yes / No |
| RONA Reset Time | Duration format |
| Available When Busy | Yes / No |
| Available When Away | Yes / No |
| Default Enability | Yes / No |
| Emergency Redirect | Yes / No |
| Emergency Redirect Destination | Direct or empty |
| Hide User Statistics | Yes / No |
| Show on Historical Page | Yes / No |
Exporting User Data
User - JSON Export
Example user export JSON file (collapsed and shortened for readability)
{
"exportType": "Users",
"exportedAt": "2026-04-02T06:27:49.7303885+00:00",
"totalRequested": 2,
"totalSucceeded": 2,
"totalFailed": 0,
"entries": [
{
"id": "f123456f-dc12-123d-123e-12345678cf9",
"displayName": "Ada Lovelace",
"general": {
"profiles": {
"skills": {
"roles": {
"nars": {
"assistant": {
"interact": {
"modalities": null,
"distribution": null
},
{
],
"errors": [],
"organizationUnitNames": {}
}User - CSV Export
| Column | Format |
|---|---|
| Display Name | Direct |
| First Name | Direct |
| Last Name | Direct |
| Direct | |
| Organisation Unit | Resolved to name |
| Contact Centre | License normalization |
| Attendant Console | License normalization |
| Assistant | License normalization |
| Instant Messaging | License normalization |
| Email (Licence) | License normalization |
| Audio/Video | License normalization |
| Web Interact | License normalization |
| External Task | License normalization |
| Companion | License normalization |
| Skills | Semicolon-separated; None if empty |
| Active Profile | Single value |
| All Profiles | Name (Default, Active); Name |
| Roles | Friendly Name (OU); ... semicolon-separated |
| Task Parallelisation | Yes / No |
| NARs Enabled | Yes / No |
| Interact Enabled | Yes / No |
| Interact AV | Yes / No |
| Interact IM | Yes / No |