General
- Give your Direct System Message a name and select the Organization Unit.
- Optionally, add a description.
- In the User dropdown, select how you want to display the user's name for customer. You can can either display the user's current display name or define a custom name.
Messages to User
In the tab Messages to User, you can define messages that are displayed to the user when an instant message is coming in, handled, or terminated, using Direct Conversation Parameters:
Messages to Customer
In the tab Messages to Customer, you can define messages that are displayed to the customer when getting connected to the user or ended by the user:
