The Export Configuration feature allows Nimbus administrators to export user and service configurations as downloadable files in JSON or CSV format. This supports audits, backups, migrations, and support sharing without requiring technical Nimbus API expertise.
Good to know
The export feature uses the Nimbus API to retrieve details. When triggered, the system:
- … iterates over all users or services visible to the logged‑in user. Note that related / referenced entity data may be visible in the export, not just the selected
- … calls the existing configuration read API per entry.
- … collects the full configuration payload.
- … aggregates the configuration into a single export file.
Export Formats
The export supports two formats, selectable via the UI buttons:
| Format | Content-Type | Description |
|---|---|---|
| JSON | application/octet-stream |
Full structured JSON data with nested
|
| CSV | text/csv |
Human-readable flat CSV with one column per field1. Fields are taken from service / user settings respectively. 🔎The CSV format applies the following transformations:
1 Due to the nature of how Nimbus data entities are nested, some exports will not have the full level of detail (e.g. Nimbus user profiles will be exported, but not the skill levels per user per particular profile). → If you require the full details level for each entity, we strongly recommend to use the JSON export instead. |
Export Procedure
- Log into to Nimbus Admin Portal.
- Select either Services or Users to get to the overview.
-
Select one or several service / user entries via their checkboxes in the first column.
💡You can select entries across multiple pages.
⮑ A popup opens, presenting with additional options. -
Click on “Export JSON” or “Export CSV”.
⮑ An exported text file is being generated and then downloaded by your browser.
Service Data
Service - JSON Export
Filename pattern: services-config-YYYYMMDD-HHmmss.json
Returns full structured data with nested objects per tab. Suitable for programmatic processing, Power Query import, or archival.
💡Example service export JSON file (collapsed and shortened for readability)
{
"exportType": "Services",
"exportedAt": "2026-04-02T07:04:20.0457135+00:00",
"totalRequested": 2,
"totalSucceeded": 2,
"totalFailed": 0,
"entries": [
{
"id": "91daad4d-1f3c-41a3-b7c7-5baa06349205",
"displayName": "Documentation Team",
"general": {
"profiles": null,
"skills": null,
"roles": null,
"nars": null,
"assistant": null,
"interact": null,
"modalities": {
"distribution": {
},
{
"id": "86eb9d0e-5068-4e67-a89b-c3d0137ac8c2",
"displayName": "Documentation Team Skill-based",
"general": {
"profiles": null,
"skills": null,
"roles": null,
"nars": null,
"assistant": null,
"interact": null,
"modalities": {
"distribution": {
}
],
"errors": [],
"organizationUnitNames": {}
}Service - CSV Export
Filename pattern: services-config-YYYYMMDD-HHmmss.csv
Returns a human-readable flat CSV with one column per field. Designed for opening directly in Excel for filtering, sorting, and comparison.
| Column | Format |
|---|---|
| Service Name | Direct |
| Service Email | Direct |
| Organisation Unit | Resolved to name |
| PSTN Enabled | Yes / No |
| PSTN Number | Direct or empty |
| Advanced | License normalization |
| Enterprise | License normalization |
| Contact Centre | License normalization |
| Interact (Add-on) | License normalization |
| Acceptance Time | Duration format |
| Hangup Time | Duration format |
| Short Conversation Threshold (s) | Integer |
| Service Call Enabled | Yes / No |
| Teams Channel | Direct or None |
| Mailbox | Direct or None |
| Workflow : Audio/Video | Name or None |
| Workflow : Outbound A/V | Name or None |
| Workflow : IM | Name or None |
| Workflow : Email | Name or None |
| Workflow : External Task | Name or None |
| Workflow : WhatsApp | Name or None |
| Workflow : SMS | Name or None |
| Transfer on Exit Target | Name or None |
| Distribution Policies | Semicolon-separated |
| User Assignment | All Users / Policy-Based |
| Distribution Priority | Enum name |
| ACW Enabled | Yes / No |
| ACW Duration | Duration format |
| ACW Allow Stop | Yes / No |
| ACW Allow Extend | Yes / No |
| Persistent RONA | Yes / No |
| RONA Reset Time | Duration format |
| Available When Busy | Yes / No |
| Available When Away | Yes / No |
| Default Enability | Yes / No |
| Emergency Redirect | Yes / No |
| Emergency Redirect Destination | Direct or empty |
| Hide User Statistics | Yes / No |
| Show on Historical Page | Yes / No |
Exporting User Data
User - JSON Export
Filename pattern: users-config-YYYYMMDD-HHmmss.json
Returns full structured data with nested objects per tab. Suitable for programmatic processing, Power Query import, or archival.
💡Example user export JSON file (collapsed and shortened for readability)
{
"exportType": "Users",
"exportedAt": "2026-04-02T06:27:49.7303885+00:00",
"totalRequested": 2,
"totalSucceeded": 2,
"totalFailed": 0,
"entries": [
{
"id": "344473b3-9250-401f-bce9-72497533118a",
"displayName": "Ada Lovelace",
"general": {
"profiles": {
"skills": {
"roles": {
"nars": {
"assistant": {
"interact": {
"modalities": null,
"distribution": null
},
{
],
"errors": [],
"organizationUnitNames": {}
}User - CSV Export
Filename pattern: users-config-YYYYMMDD-HHmmss.csv
Returns a human-readable flat CSV with one column per field. Designed for opening directly in Excel for filtering, sorting, and comparison.
| Column | Format |
|---|---|
| Display Name | Direct |
| First Name | Direct |
| Last Name | Direct |
| Direct | |
| Organisation Unit | Resolved to name |
| Contact Centre | License normalization |
| Attendant Console | License normalization |
| Assistant | License normalization |
| Instant Messaging | License normalization |
| Email (Licence) | License normalization |
| Audio/Video | License normalization |
| Web Interact | License normalization |
| External Task | License normalization |
| Companion | License normalization |
| Skills | Semicolon-separated; None if empty |
| Active Profile | Single value |
| All Profiles | Name (Default, Active); Name |
| Roles | Friendly Name ( OU ); … semicolon-separated |
| Task Parallelisation | Yes / No |
| NARs Enabled | Yes / No |
| Interact Enabled | Yes / No |
| Interact AV | Yes / No |
| Interact IM | Yes / No |