Accept
| Description | Accepts an incoming task (of any modality) and establishes the corresponding communication channel between caller and user. | |||||||
| Required Predecessor | Essential: Disconnect AND Accept in a Workflow☝ This activity is essential and cannot be disabled.
1 LIMITATION: Microsoft will wait for 15 seconds for a Nimbus answer triggered by the Accept activity. ⮑ After that the task will fail. ⮑ Note that during this time, the call will still ring for the customer. ⮑ As Nimbus cannot control how long external systems need to recover data (e.g. via Nimbus Power Automate Connector) we recommend smaller routines for checking essential parameters. Afterwards you can Accept and handle further checks during a customer announcement or IVR. |
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| Modalities | Audio / Video | Instant Messaging | External Task | |||||
Common Properties
| Configurable Properties | Description |
|---|---|
| None | Controls when your task will be marked as “Accepted by System” in a Nimbus Reporting session, both for the Nimbus Reporting Model and later KPI evaluation purposes in the Nimbus Power BI Template. 🔎 This activity is part of the Trigger Events in the Nimbus Power Automate Connector. |