This page lists all Workflow activities that checking on an existing service status, e.g. by service queue availability or Opening Hours, queue position, or based on a previously stored Parameter values.
💡Note that activities below are listed in alphabetical order, which is not necessarily the order of their intended use.
Availability-based Routing
Availability-based Routing
Availability-based Routing
| Description |
Allows to route the call based on overall service availability, considering the User States of all available users.  |
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| Required Predecessor | None - can work even without accepting a call (e.g. to Transfer to Service, Accept Conversation or Disconnect Conversation immediately) | ||||||
| License |
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| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
| Configurable Properties | Description | |||||||||||||||
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| Service | Allows to select the target Service (within your tenant) for which the availability check and routing is performed for. 💡 Leaving this at "Current Service" will dynamically check the status of the service currently using this workflow. This allows for multiple services to use the same workflow with an "Availability based Routing" step without having to adapt the step's properties individually to their needs. 💡 You can use this workflow step multiple times within the same workflow check different services simultaneously, e.g. to achieve an availability-based escalation and routing routine. Example: using "Current Service" setting on shared workflows
Error: 404 |
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Current Availability (Node Exits) |
The activity has 3 exits based on the current overall team status (look-ahead). The availability depends on the User assignment type of your Service. 🤔 How can I determin the type of service I'm in? Team owners can access Distribution Service Settings and inspect the "User Assignment Type". Note that this type is determined during Service Provisioning and cannot be changed.
MS TEAMS PRESENCE STATUS IMPACT ON AVAILABILITYYou can adjust Distribution Service Settings to include / exclude users from the availability count, based on their MS Teams presence state.
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Audio / Video
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Instant Messaging
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
External Task
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Check Opening Hours
Check Opening Hours
Check Opening Hours
| Description | Performs a check on the current Opening Hours calendar applied to the service and exits accordingly. | ||||||
| Required Predecessor | None - can work even without accepting a call (e.g. to Transfer to Service, Accept Conversation or Disconnect Conversation immediately) | ||||||
| License |
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| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
| Configurable Properties | Description |
|---|---|
None |
Will exit based on currently active Opening Hour rule currently in effect for your General Service Settings.
🔍 Notes on Opening Hours:
Click here to learn more... ☝ General recommendation: The safe bet is to handle all exits on your workflow activity, as you you may lose tasks otherwise.  |
Audio / Video
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Instant Messaging
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
External Task
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Check Parameter
Check Parameter
Check Parameter
| Description | Allows to check and react on system Fields and custom Parameters. | ||||||
| Required Predecessor | None - responds to parameters updated during Trigger Events. | ||||||
| License |
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| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
| Configurable Properties | Description |
|---|---|
| Parameter Type | Offers a choice between:
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| Custom Type |
🔍 Dependent on the "parameter type" selected:
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| Name |
✅ Only shown when "parameter type" = Custom is selected. Allows you to define the a name used for the parameter. This name must match the dynamic value when using the Nimbus Microsoft Power Automate Connector. |
Checks (Regex Validation)
Allows to define one or many Regular Expressions checks on the "parameter type / name" chosen above.
☝ Checks will be performed in your defined order. The first valid check will determine the activity exit. Any further matching expressions are ignored.
Regular Expressions cannot be empty. By default ".*" will allow anything as a parameter content = Parameter is present.
| No Match | Taken when none of the provided Regular Expressions matches. |
| Not Set |
Taken when either criteria applies:
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| Check 1.....n |
Check if the value of the parameter matches one of the Regex validations. 💡 By default 1 "Check 1" exit is defined and required. Up to 10 can be defined each with individual node exits.
The following criteria applies:
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💡Tip: If you need to handle more parameters, You can also chain several "Check Parameter" activities.
Audio / Video
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Instant Messaging
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
External Task
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Get Available Users
Get Available Users
Get Available Users
| Description | Performs a lookahead-check on the users / Agents available in a Nimbus service and stores the value in a Parameter. | ||||||
| Required Predecessor | None | ||||||
| License |
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| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
| Configurable Properties | Description |
|---|---|
| Service | Can either be the "Current Service" – e.g. in workflows used by multiple services – or a specific service. |
| Custom Parameter | ✅ Requires at least one Parameter to be defined and available as selectable "placeholder" under the same Organization Unit (or higher up to Tenant level). 🔍 This activity stores output into a custom Parameter for processing, which can then be used within the same workflow (e.g. a " Check Parameter " activity). Note that the parameter's default value is being overwritten once it passes through this activity. Once this activity is reached, it checks the number of available users of the specified Service:
→ For more information, read our pages on Service Type and the according User assignment method. |
Audio / Video
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Instant Messaging
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
External Task
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Get Queue Position
Get Queue Position
Get Queue Position
| Description | Performs a lookahead-check on the (potential) queue position in a Nimbus service and stores the value in a Parameter. | ||||||
| Required Predecessor | None - responds to parameters updated during Trigger Events. | ||||||
| License |
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| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
| Configurable Properties | Description |
|---|---|
| Service | Can either be the "Current Service" for workflows commonly used by multiple services or a specific service. |
| Custom Parameter | ✅ Requires at least one Parameter to be defined and available as selectable "placeholder" under the same Organization Unit (or higher up to Tenant level). 🔍 This activity stores output into a custom Parameter for processing, which can then be used within the same workflow (e.g. a " Check Parameter " activity). Note that the parameter's default value is being overwritten once it passes through this activity. Once this activity is reached, it checks the number of available users of the specified Service
💡 By default this activity does not create a "visible" outcome. We recommend to follow up with a "Check Parameter" activity and route your customers according to the queue position value (e.g. add further announcement, voicemail, play music activities). |
Audio / Video
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Instant Messaging
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
External Task
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Wait for Parameter
Wait for Parameter
Wait for Parameter
| Description | Adds a wait time to the workflow to allow external systems to update a previously defined Parameters. | ||||||
| Required Predecessor | None | ||||||
| License |
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| Modalities | Audio / Video | Instant Messaging | External Task | ||||
Common Properties
✅ Condition: The Nimbus Power Automate Connector "Update Task" Flow Action needs to be involved for this activity to detect parameter changes.
Upon entering the activity, a comparison against the default value of the Parameter is made:
- When the Parameter already differs from the default or gets updated anywhere within the specified "Max Waiting Time" - the "Updated" exit is taken.
- When the "Max Waiting time" is reached, the "Timeout Reached" exit is taken, regardless of any (later) parameter updates.
- When the activity is disabled the "Max Wait time" will be ignored and the "Timeout Reached" exit is taken immediately upon reaching this activity.
☝ Note: Any change is considered as an update - without validation. A follow-up "Check Parameter" activity is therefore strongly recommended to validate the output with Regular Expressions.
| Configurable Properties | Description |
|---|---|
| Parameter Type | Currently locked to previously "Custom Parameters". To be defined and available as selectable "Custom Type" parameter. |
| Custom Type |
🔍 Dependent on the "parameter type" selected:
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| Name |
✅ Only shown when "parameter type" = Custom is selected. Allows you to define the a name used for the parameter. This name must match the dynamic value when using the Nimbus Power Automate Connector. |
| Max Waiting Time |
💡When "Max Wait time" is reached (or this activity is disabled), the "Timeout Reached" exit is taken. |
| Play Announcement (optional) |
Plays an announcement during the wait time. Default: disabled
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| Announcement Type |
✅ Audio resources can be added via Configuration > Resources |
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Add Parameters ( Toggle ) |
Will allow the use of Custom Parameters and System Fields and Parameters in the "Prompt Text" Field.
💡 Note that with this option enabled the will "Preplay" feature is disabled as parameters are dynamically resolved during a call. |
| Prompt Language | Allows to select the locale / voice to use when using the Text-to-Speech engine. |
| Prompt Text | ✅ Only shown when Announcement Type = Text to Speech is selected.
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Audio / Video
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
Instant Messaging
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.
External Task
INC WF Properties remark
No specific behaviors for this modality. “Common Properties” apply.