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Save to Parameter

Description

Allows to store Nimbus System Fields and Parameters and/or text into a Custom Parameter of your choice.

You can extend this scenario further by including external systems via our Microsoft Power Automate Connector. Refer to our How to use the "Save to Parameter" workflow activity for an example and our Power Automate Use Cases further creative inspiration.

Required Predecessor

None. Relies on call Trigger Events to provide fields with actual content.

License

Advanced Routing

Enterprise Routing

Contact Center

Modalities

Audio / Video

Instant Messaging

External Task

Common Properties

Configurable Properties	Description
Parameter	The Parameter of your choice to store a value in. 🔍 Availabiltiy of parameters in the selection depends on the Organization Unit of your current workflow. Note that parameters can have a default value that is overwritten once this activity is reached.
Value	A multiline textbox. Contents will be stored in your selected Parameter. TIPS You can store a combined value of both Custom Parameters and/or System Fields and Parameters. To form complex validation chains you can combine "Save to Paramater" with previous data handling activities. For example: Add a "Collect Information" or " Input Customer " to get customer preferences first (e.g. Language, Type of Issue). Follow with one or several "Save Parameter" steps, e.g. to form a code combination made out of user inputs and optional system Fields and Parameters. End with a "Check Parameter" activity to ensure your output is correct, then route your workflow accordingly. KNOWN LIMITATION: The values stored in "Save to Parameter" are text-type only. Any relation to previous variables and parameter names to create this saved output is lost after exiting this activity. We are aware that having dynamic nested parameters in other activities would be very useful and are working to extend this functionality with future updates.

Configurable Properties

Description

Parameter

The Parameter of your choice to store a value in.

🔍 Availabiltiy of parameters in the selection depends on the Organization Unit of your current workflow. Note that parameters can have a default value that is overwritten once this activity is reached.

Value

A multiline textbox. Contents will be stored in your selected Parameter.

TIPS

You can store a combined value of both Custom Parameters and/or System Fields and Parameters.

To form complex validation chains you can combine "Save to Paramater" with previous data handling activities. For example:

Add a "Collect Information" or " Input Customer " to get customer preferences first (e.g. Language, Type of Issue).
Follow with one or several "Save Parameter" steps, e.g. to form a code combination made out of user inputs and optional system Fields and Parameters.
End with a "Check Parameter" activity to ensure your output is correct, then route your workflow accordingly.

KNOWN LIMITATION: The values stored in "Save to Parameter" are text-type only. Any relation to previous variables and parameter names to create this saved output is lost after exiting this activity. We are aware that having dynamic nested parameters in other activities would be very useful and are working to extend this functionality with future updates.

Luware Knowledge

Luware Nimbus

Luware Recording

Resource Library

Save to Parameter