Interact - User Features |
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| Interact - direct website to user interaction without service requirement (only: AV2 IM3 modality) | ✔️ |
1 Interact is a separate user license. If no direct user interaction is required, Interact can also be licensed as a service addon.
2 The Audio/Video modality is always enabled for services and can be routed to users directly via Interact. Any unwanted direct AV interaction can be blocked in the Interact Service Settings to prevent customer circumventing any service queues.
3 When the Instant Messaging modality is disabled on the service, the user can still handle directly incoming instant messages when the Interact license is assigned and IM is enabled in Interact Service Settings.