This includes:

1. Your (extended) MS Teams presence activity, visible as mouseover tooltip. For example: “Away - Be right back” or "Busy - In a Meeting.
2. Your Nimbus Readiness state – allowing you to quickly check if you “Ready” or “Not Ready” to receive new tasks.

🔎 Note that your current User State signals “Readiness” to receive tasks from any of your services . It is a combined status from all your Nimbus services. Based on these criteria, each service can individually consider you as “Ready” or “Not Ready” to receive new tasks.

✅ Service Owners: “Readiness” criteria for MS Teams Presence can be defined individually in the Distribution Service Settings. Advanced features such as Task Parallelization settings may also impact user Readiness.
✅ Tenant Admins: Extended presence and Readiness status tooltips can be enabled via Data Privacy Tenant Settings.

Situational option: If Microsoft Teams presence sync is unreliable or unavailable, Tenant Administrators can enable Emergency Manual Presence Mode in Extensions Tenant Settings. This stops syncing presence from Microsoft Teams entirely. 

💡During Emergency Manual Presence Mode enabled, you can set a simplified presence by clicking your User Avatar Icon. You will keep the known Responsibility Profile selection for skill-based services.

Depends on the User Assignment Type of all the services that consider you as a member / agent.

1. Skill-based – shown in blue – allow you to control your Duty State via Responsibility Profiles (e.g. by using Assistant App or the Nimbus Contact Center Assistant UI).
2. MS-Teams-based – shown in green/grey – show “Active” participation toggles. You Control participation based on toggle status (active / inactive).

Depends if Task Parallelization is enabled for your user¹. Configured by an Administrator in your General User Settings, this determines: 

• The types of tasks (Supported Modalities) you can receive - Audio / Video Calls, Instant Messages, External Tasks and Emails.
• The total and per-modality task capacity.¹ By Parking tasks you can handle more tasks simultaneously, as long as capacity allows.

¹💡Reaching the task maximum also marks you as “Not ready” for that type of task.

Call On Behalf call controls, allowing you to directly start outgoing calls on behalf of any of your services.

💡Note that preconditions for “Call On Behalf” apply. Not all Services may have the feature enabled or configured.