NOTES
These roles have access to the Nimbus admin backend panel using the following links:
Nimbus Admin URLs
| Switzerland 01 | https://admin.ch-01.luware.cloud/ |
|---|---|
| Switzerland 02 | https://admin.ch-02.luware.cloud/ |
| Germany 01 | https://admin.dewe-01.luware.cloud/ |
| Germany 02 | https://admin.dewe-02.luware.cloud/ |
| United Kingdom 01 | https://admin.ukso-01.luware.cloud/ |
✅ Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.
🔍 These roles are granted by Luware Support or selected Service Partners. Details will be discussed during your Onboarding and first Nimbus Installation.
| Tenant Administrator |
|
|---|---|
| Organization Unit Administrator |
|
| Workflow Administrator |
|
Table: Administrator detail Permissions
| Permissions | Administrator Level | |||||
|---|---|---|---|---|---|---|
| Tenant | Organization Unit | Workflow | ||||
| Overview | Services and Calls KPIs | R | ||||
| Total Services | R | |||||
| Service Settings icon | E | |||||
| Calls | R | |||||
| Active Users | R | |||||
| Tenants | Tenants | |||||
| General | Name | R | ||||
| O365 Domain | R | |||||
| O365 Name | R | |||||
| Tentant Id | R | |||||
| Tenant Administration Security Group | R | |||||
| Tenant Administration Security Group Information | E | |||||
| Billing Address | RU | |||||
| Contact | Name | RU | ||||
| RU | ||||||
| Phone Number | RU | |||||
| SIP Address | RU | |||||
| Data Privacy | Support - Allow Partner to see User Identifiers | R | ||||
| Support - Allow Partner to see Customer Identifiers | R | |||||
| Track User States | RU | |||||
| Provisioning | Default OU for MS Teams creation | RU | ||||
| Allow service provisioning via MS Teams | RU | |||||
| Default Team Owner Role | RU | |||||
| Extensions | Outbound | Max Scheduled Outbound Tasks per Service | R | |||
| Interact | Interact enabled | RU | ||||
| ACS connection string | RU | |||||
| O365 UserId | RU | |||||
| Widget Key | RE | |||||
| Session Recovery Timeout in Seconds | RU | |||||
| Authorization | RU | |||||
| Assistant | Use your own ACS instance | RU | ||||
| Attendant Console | Global Contact Search MS Graph Filter | RU | ||||
| Team Visibility | RU | |||||
| Presence Tracking | Track Presence over Guest Accounts | RU | ||||
| Grant Permission | E | |||||
| Primary Account | R | |||||
| Test UPN (primary) | RU | |||||
| Secondary Account | R | |||||
| Test UPN (secondary) | RU | |||||
| Modalities | Instant Messaging | Use your own ACS instance | RU | |||
| ACS connection string | RU | |||||
| ACS resource ID | RU | |||||
| External Tasks | Max concurrent External Tasks per Service | R | ||||
| Licenses | Tenant State | R | ||||
| Service | Advanced | R | ||||
| Enterprise | R | |||||
| Contact Center Service | R | |||||
| Interact | R | |||||
| User | Attendant Console | R | ||||
| Contact Center User | R | |||||
| Interact | R | |||||
| Assistant | R | |||||
| Instant Message Modality | R | |||||
| External Task Modality | R | |||||
| Service | Grid | Services | CRUD | CRUD | RU | |
| Tasks | E | E | ||||
| Download Powershell Script | E | E | E | |||
| Tasks | Tasks List | RD | RD | |||
| Download Traces | E | E | ||||
| Copy Trace Link | E | |||||
| Settings | General | Name | RU | RU | R | |
| Service Display Name | RU | RU | R | |||
| Service UPN | RU | RU | R | |||
| Application ID | R | R | R | |||
| Organization Unit | RU | RU | R | |||
| PSTN Active | RU | RU | R | |||
| PSTN E.164 Number | RU | RU | R | |||
| Primary Opening Hours | RU | RU | R | |||
| Secondary Opening Hours | RU | RU | R | |||
| SLA Hangup | RU | RU | R | |||
| SLA Acceptance | RU | RU | R | |||
| Short Abandons Threshold in Seconds | RU | RU | R | |||
| Hide User Statistics from Reporting | RU | RU | R | |||
| Show on Historical Session Page | RU | RU | R | |||
| Licences | RU | R | R | |||
| Modalities | RU | R | R | |||
| Modalities | Audio Video - Inbound Conversations toggle | RU | RU | R | ||
| Audio Video - Audio Video Workflow dropdown | RU | RU | R | |||
| Audio Video - Voice Message Channel | RU | RU | R | |||
| Audio Video - Outbound Conversations toggle | RU | RU | R | |||
| Instant Messaging - Inbound Conversations toggle | RU | RU | R | |||
| Instant Messaging - Instant Messaging Workflow dropdown | RU | RU | R | |||
| External Task - Active toggle | RU | RU | R | |||
| External Task - External Task Workflow dropdown | RU | RU | R | |||
| Distribution | User Assignement Type | RU | RU | R | ||
| Distribution Policy | RU | RU | R | |||
| Users Immediatly Active | RU | RU | R | |||
| Conversation Distribution - Available | R | RU | R | |||
| Conversation Distribution - Dnd | R | RU | R | |||
| Conversation Distribution - Offline | R | RU | R | |||
| Conversation Distribution - Busy | RU | RU | R | |||
| Conversation Distribution - Away | RU | RU | R | |||
| Task Priority | RU | RU | R | |||
| ACW | RU | RU | R | |||
| Persistent RONA | RU | RU | R | |||
| Extensions | Codes - Primary Codes | RU | RU | R | ||
| Codes - Secondary Codes | RU | RU | R | |||
| Assistant - Assistanct Conversation Context | RU | RU | R | |||
| Assistant - Service Call Templates | RU | RU | R | |||
| My Sessions - Conversation Context | RU | RU | R | |||
| Store Conversation Context Data toggle | RU | RU | R | |||
| My Sessions Widgets - Codes & Tags toggle | RU | RU | R | |||
| My Sessions Widgets - Contacts toggle | RU | RU | R | |||
| My Sessions Widgets - Embedded Context toggle | RU | RU | R | |||
| My Sessions Widgets - Embedded Context dropdown | RU | RU | R | |||
| My Sessions Widgets - Session Details toggle | RU | RU | R | |||
| My Sessions Widgets - Map toggle | RU | RU | R | |||
| My Sessions Widget - Live Transcription toggle | RU | RU | R | |||
| My Sessions Widget - Post Call Transcription toggle | RU | RU | R | |||
| My Sessions Widgets - Session Parameters | RU | RU | R | |||
| Permissions | Service Agents List | RU | RU | R | ||
| Service Agents Levels and Profiles | ||||||
| Service Owners List | RU | RU | R | |||
| Service Owners Levels and Profiles | ||||||
| Users | Default Team Owner Role | RU | RU | R | ||
| Team member can change active state | RU | RU | RU | |||
| Users - list | R | R | R | |||
| Users - Role - Member | R | R | R | |||
| Users - Role - Owner / Limited Team Owner | RU | RU | R | |||
| Users - Active toggle | RU | RU | RU | |||
| Virtual Assistant | Task Assistant - Audio Transcription toggle | RU | RU | R | ||
| Task Assistant - Live Transcription toggle | RU | RU | R | |||
| Task Assistant - Speech Recognizer | RU | RU | R | |||
| Interact | Interact Service Settings | RU | RU | R | ||
| Users | Users | CRUD | CRUD | |||
| General | Display Name | R | R | |||
| Organization Unit | RU | RU | ||||
| First Name | R | R | ||||
| Last Name | R | R | ||||
| UPN | R | R | ||||
| O365 ID | R | R | ||||
| Licences | RU | RU | ||||
| Services | Services (user belongs to) | R | R | |||
| Roles | Teams-based roles | R | R | |||
| Not Teams-based roles | RU | RU | ||||
| Skills | Skills and levels | RU | RU | |||
| Profiles | Profiles | RU | RU | |||
| N/A Reasons | Not Available Reasons toggle | RU | RU | |||
| Not Available Reasons | RU | RU | ||||
| Interact | User active | RU | RU | |||
| Restrict Access | ||||||
| Domain Template | ||||||
| Integration | R | R | ||||
| Assistant | Direct Call Templates | RU | RU | |||
| Licensing | Tenants Widget | |||||
| Tenant State Widget | R | |||||
| Service Licenses Widget | R | |||||
| User Licenses Widget | R | |||||
| Level 1 (Tenants List) | ||||||
| Level 2 (Licenses List) | R | |||||
| Level 3 (Edit Popup) | RU | |||||
| Configuration | Tenant | Organization Units | Organization Units | CRUD | ||
| Name | RU | |||||
| Parent | R | |||||
| Description | RU | |||||
| Workflows | Resources | Resources | CRUD | CRUD | CRUD | |
| Name | RU | RU | RU | |||
| Organization Unit | RU | RU | RU | |||
| Audio File | RU | RU | RU | |||
| Playlists | Play List | CRUD | CRUD | CRUD | ||
| Name | RU | RU | RU | |||
| Organization Unit | RU | RU | RU | |||
| Play List | RU | RU | RU | |||
| Workflows | Workflow Instances | CRUD | CRUD | RU | ||
| Name | RU | RU | R | |||
| Organization Unit | RU | RU | R | |||
| Template Type | R | R | R | |||
| Workflow Template | R | R | R | |||
| Workflow | RU | RU | RU | |||
| Workflow Templates | Workflow Templates | CRUD | CRUD | |||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Template Type | R | R | ||||
| Workflow Template | R | R | ||||
| Workflow | RU | RU | ||||
| Codes | Primary Codes | Primary Codes | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Description | RU | RU | ||||
| Secondary Codes | Secondary Codes | CRUD | CRUD | |||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Description | RU | RU | ||||
| User | Not Available Reasons | Not Available Reasons | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Service | Conversation Context | Conversation Context | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| URL | RU | RU | ||||
| Parameters | Parameters | CRUD | CRUD | |||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Default Value | RU | RU | ||||
| ID | R | RU | ||||
| Opening Hours | Opening Hours | CRUD | CRUD | RU | ||
| Name | RU | RU | R | |||
| Organization Unit | RU | RU | R | |||
| Default | RU | RU | R | |||
| Periods | CRUD | CRUD | CRUD | |||
| Distribution | Skills | Skills | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Skill Categories | R | |||||
| Skill Categories | Skill Categories | CRUD | CRUD | |||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Skill Levels | RU | RU | ||||
| Responsibility Levels | RU | RU | ||||
| Distribution Policies | Distribution Policies | CRUD | CRUD | |||
| Name | RU | CRUD | ||||
| Organization Unit | RU | CRUD | ||||
| Order | RU | RU | ||||
| Preferred User Routing | RU | RU | ||||
| Waiting Time toggle | RU | RU | ||||
| Waiting Time editbox | RU | RU | ||||
| Last User Routing toggle | RU | RU | ||||
| Last User Routing Treshold editbox | RU | RU | ||||
| Distribution Levels | RU | RU | ||||
| Responsibility Profiles | Responsibility Profiles | CRUD | CRUD | |||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Duty toggle | R | R | ||||
| Dashboard | Non Personal Dashboards | Non Personal Dashboards | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Description | RU | RU | ||||
| Color | RU | RU | ||||
| Picture | RU | RU | ||||
| Dashboard Properties (widgets) | RU | RU | ||||
| Attendant Console | Address Books | Address Books | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | CRUD | ||||
| Image | RU | CRUD | ||||
| Interact | Domain Templates (CORS) | Domain Templates (CORS) | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Domain | RU | RU | ||||
| Nimbus Assistant | Direct Call Templates | Direct Call Templates | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Description | RU | RU | ||||
| Trigger Event | RU | RU | ||||
| Call Type | R | R | ||||
| Actions | RU | RU | ||||
| Inbound Internal Teams Calls | RU | RU | ||||
| Inbound PSTN Calls | RU | RU | ||||
| Inbound External Teams Calls | RU | RU | ||||
| Service Call Templates | Service Call Templates | CRUD | CRUD | |||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Description | RU | RU | ||||
| Trigger Event | RU | RU | ||||
| Call Type | R | R | ||||
| Actions | RU | RU | ||||
| Inbound Internal Teams Calls | RU | RU | ||||
| Inbound PSTN Calls | RU | RU | ||||
| Inbound External Teams Calls | RU | RU | ||||
| Outbound Service Calls | RU | RU | ||||
| Virtual Assistant | Speech Recognizer | Speech Recognizer | CRUD | CRUD | ||
| Name | RU | RU | ||||
| Organization Unit | RU | RU | ||||
| Type | RU | RU | ||||
| Language (MSFT) | RU | RU | ||||
| Region (MSFT) | RU | RU | ||||
| Key | RU | RU | ||||
| Operations | Service | Tenant dropdown | R | |||
| Service dropdown | RU | |||||
| Tasks doughnut | R | |||||
| Tasks list | RD | |||||
| Last Interaction | R | |||||
| Interactions | R | |||||
| Last Updated | RE | |||||
| History | R | |||||
| Download Traces | E | |||||
| Copy Trace Link | ||||||
| Customer | Tenant dropdown | R | ||||
| Customer dropdown | RU | |||||
| Last Interaction | R | |||||
| Interactions | R | |||||
| History | R | |||||
| Download Traces | E | |||||
| Copy Trace Link | ||||||