Within resources you can add, manage and preview single audio files. These resources are used while Workflow Editing, either for announcements (see Workflow Activities) or as part of a playlist.
🔍Resources are Organization Unit specific, so you only see resources available on the tenant or your individual services.
Adding a resource
INC Playlist / Audio File Resource limitations
AUDIO FILE / PLAYLIST REQUIREMENTS
- Recommended file format: .wav, single-channel, 16-bit samples with a 16,000 (16KHz) sampling rate
- Supported File formats: wma, wav, mp3
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Allowed file size / length1: Maximum of 20 MB size or 10 min length.
💡If you need to chain multiple files, please resort to using multiple Announcement, Play Music activities or use Playlists.
Limitations and Checks:
- Upload duration: Please note that uploads may fail when they take longer than 30 sec.
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Max Playlist items: There is no limit to max items in a playlist.
💡We recommend a maximum number of 15 resources (songs, audio cues) in a playlist. Alternatively, consider using multiple “Playlist / Announcement" Workflow Activities in your Workflow. - Timeout dependency: Keep in mind that your workflow elements may have a timeout configured. Depending on that the playlist may be cut short or repeat.
☝ 1 Fair use - Storage Capacity: There is currently no total storage limit for Audio files in place. Luware Support may contact you when your instance exceeds regular storage capacity quotas.
To add a new resource, click on the corresponding "Add New" button.
- Specify or change a name (will also be autocompleted when you upload a file → step 3)
- Assign an Organization Unit to define which services will have access to the file.
- Upload a resource audio file.
Deleting a resource
☝Existing resources can only be deleted white not being used in Workflows or Playlists. Otherwise the Delete button will be inactive (grey) and show a mouseover-tooltip instead.
