As Nimbus gets more features and complexity added, our Knowledge Base will expand alongside with "Use Cases" that cover various aspects in a "step-by-step" fashion. Follow them to get a good understanding of the structure and concept behind Nimbus.
Use Case Categories
At the moment we offer the following Use Cases, sorted into categories:
| Category | Description | When to visit |
|---|---|---|
| Use Cases | Primary Category to contain all Use Cases. | When you want to get a comprehensive overview. |
| Administration Use Cases | Specifically catered to configuring Nimbus Features | When you want to set up advanced Nimbus features for the first time, these Use Cases cover all the basics. |
| Power Automate Use Cases | Specifically catered towards the Nimbus Power Automate Connector | When you want to tie your Nimbus services into 3rd-party systems and/or provide your Users with additional context. |
| AI Use Cases | Specifically catered towards external automation. | Whenever you want to provide rich / generative content to your audience. |
Use Case Support Scenarios
INC Use Case Support Disclaimer
LIMITED SUPPORT ON Use Case SCENARIOS
Use Cases are intended to serve as examples of capabilities of Nimbus. Luware only provides limited support for these Use Cases. Restrictions on being up-to-date in their contents apply.
🤔 On which topics can I get support on?
Luware provides support only for its product's inherent capabilities and features. This includes:
- Troubleshooting on the Nimbus Power Automate Connector, its related Trigger Events and Flow Actions.
- Troubleshooting on retrieval/integration of Nimbus System Fields and Parameters.
- Inquiries on improvements and requests for Nimbus Features.
- Any Feedback on our existing documentation (e.g. page corrections and timely update requests).
🤔 What does this mean for 3rd party products?
Luware does not provide support on, nor guarantee the executability of 3rd-party product Use Cases in your environment.
- Use Cases were created within specific versions of 3rd party products (e.g. Salesforce, Zendesk, or other business applications). Your personal version or licensing type of these 3rd party products may differ or change over time. This may result in limited or missing functionality.
- Our support cannot guarantee that the example scenarios will work in every (future) customer scenario. Please consult your 3rd party manufacturer to determine whether your product version supports the functions and interfaces mentioned in the Use Cases.
- Luware and Nimbus Support does not cover integration setup and administrative scenarios with any external systems mentioned in the documentation (e.g. Salesforce, Zendesk, Microsoft Dynamics, and other 3rd party manufacturers).
For the reasons above:
✅ Please ensure that you run your own internal testing before rolling out any large-scale integration into productive systems.
✅ If you need further support for your Nimbus integration, please reach out to your Account Manager or Customer Success Specialist.
🤔 What about AI model service integrations?
While Nimbus offers built-in AI capabilities, leveraging external AI services through integrations can be beneficial, but also introduce errors and intransparent system behavior, as AI outputs are non-deterministic by nature.
You may want to implement additional AI Use Cases IF:
- …you want to use your existing AI models you've already paid for.
- …you want to unlock a wider range of Use Cases.
- …you are aware that the underlying models can lead to changes in response quality.
☝Many AI capabilities are still based on frequently changing models and beta functionality. For these reasons only limited support is available.